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Senior Technical Support Engineer

1 week, 3 days ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure CI/CD Docker GCP GitHub Helm Kubernetes Linux Terraform
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 61

Description

  • Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
  • Escalate technical issues to Engineering when deeper investigation or code changes are needed.
  • Communicate status, updates, and resolutions clearly to customers while meeting SLAs.
  • Explain technical concepts to both technical and non-technical audiences.
  • Write detailed issue reports and contribute Knowledge Base documentation.
  • Prioritize and manage a personal support queue with proactive follow-through to resolution.
  • Raise bugs, feature requests, and product issues to Engineering and GTM teams.
  • Participate in an on-call rotation for after-hours, weekend, and holiday support.

Requirements

  • 5+ years of experience supporting enterprise customers.
  • 3+ years of experience with Linux, Docker, and Kubernetes.
  • Strong written and verbal communication skills.
  • Experience working cross-functionally with Engineering, Customer Success, and related teams.
  • Comfort with DevOps tooling and workflows, including CI/CD, GitHub, Helm charts, Terraform, Linux, and open source technologies.
  • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
  • Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus.
  • CKA, CKAD, CKS, or KCSA certifications are a plus.
  • Startup experience is preferred.
  • Bachelor’s degree, preferably in a STEM field, or equivalent practical experience.

Benefits

  • Base salary range of $128,000 to $140,000 USD.
  • Flexible, remote-first work environment with team meetup opportunities and bi-annual destination summits.
  • Monthly stipend for coworking spaces, phone, and internet costs.
  • Stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options.
  • 100% employer-covered health, vision, and dental insurance for employees and dependents.
  • Flexible time off.
  • 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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