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Business Analyst

1 week, 3 days ago
United States
Full-time
Senior
Business Analyst
Data Science and Analytics
AWS AWS CDK CI/CD Cisco DevSecOps Encryption Generative AI GitHub Actions HIPAA Jest Node.js Oracle Playwright Python React Salesforce Terraform TypeScript
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Caylent

Caylent

Caylent is a cloud native services company that simplifies AWS cloud adoption with a user-friendly DevOps platform for scalable cloud environments.

IT Services
251-1K
Founded 2015
$16M raised
View All Jobs 27

Description

  • Build AI-native self-service experiences using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock with Claude.
  • Develop contact flows, Lambda business logic, Cases and Tasks solutions, routing, Contact Lens, analytics, and workforce-management integrations.
  • Build React-based agent workspaces, portals, CRM integrations, and accessible WCAG 2.1 AA-compliant components.
  • Develop event-driven serverless systems using Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
  • Author AWS CDK infrastructure, maintain GitHub Actions CI/CD pipelines, and implement automated unit, integration, API, and end-to-end testing.
  • Instrument monitoring and alerting, diagnose production issues, and participate in incident triage and phased contact-center cutovers.
  • Collaborate directly with customer engineering teams through pairing, technical workshops, demonstrations, and knowledge transfer.
  • Review code, mentor engineers, document architecture decisions, contribute reusable practice assets, and support proof-of-concept and pre-sales work.

Requirements

  • 7+ years of hands-on software engineering experience, including 2+ years with Amazon Connect or comparable enterprise CCaaS platforms.
  • Strong Amazon Connect experience with contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and analytics.
  • Experience with Amazon Lex and generative AI development using Amazon Bedrock, Q in Connect, or equivalent, including prompt engineering and tool calling.
  • Strong TypeScript/Node.js and Python skills, production React experience, and AWS serverless engineering expertise.
  • Proficiency with AWS CDK or Terraform, including multi-account deployment patterns.
  • Experience shipping and supporting production systems with automated testing, observability, and full-stack incident debugging.
  • Clear customer-facing communication skills, including demonstrating work, explaining trade-offs, and leading technical working sessions.
  • AWS certification in Solutions Architecture, Development, Machine Learning, or Connect-related specialties (preferred).
  • Experience with contact-center migrations, regulated industries, contact-center operations, AI observability, accessibility engineering, or consulting delivery (preferred).
  • Must be authorized to work without current or future visa sponsorship.

Benefits

  • Base salary of $100,000–$125,000 per year, plus potential bonuses, commissions, equity, and other incentives.
  • Medical, dental, vision, disability, and life insurance coverage.
  • 401(k) plan with company match up to 4% and immediate vesting.
  • Competitive phantom equity.
  • Unlimited paid time off and 10 paid holidays.
  • Company-issued laptop and equipment/office stipend.
  • Annual learning and development stipend.
  • Flexible Spending Account.

Interested in this position?

Apply directly on the company website

Apply Now

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