Team Lead, Market Operations

2 hours, 31 minutes ago
Full-time
Senior
Software Development
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Run the local Carvana hub and oversee market launch, operations, logistics, consumer branding, team engagement, and ongoing market success.
  • Lead, interview, select, onboard, and train a team of Customer Advocates.
  • Provide tools, resources, guidance, feedback, and performance check-ins to support employee development.
  • Set goals and coach team members to improve performance and skill set.
  • Create strong morale, team spirit, and a positive market culture.
  • Monitor and generate regular reports and present findings to upper management.
  • Act as the go-to expert for the team and step in to support car washing and vehicle delivery as needed.
  • Drive production in a fast-paced customer service environment while maintaining operational detail.
  • Identify and implement ways to improve the customer and Advocate team experience.
  • Manage complex and sensitive customer-facing issues effectively.

Requirements

  • 5+ years of work experience in a customer-facing team environment.
  • 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Enthusiasm and energy to thrive in a rapidly growing startup environment where roles evolve as the company grows.
  • Bachelor’s degree preferred.
  • Experience with Salesforce or Tableau preferred.
  • Experience handling logistics preferred.
  • Must be able to read, write, speak, and understand English.
  • Must be able to meet physical requirements including standing/walking for 8+ hours, lifting up to 50 lbs., and working outdoors.
  • Must be able to obtain a Salesperson license within the first two weeks of employment in certain states (Carvana sponsors the process).
  • Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Benefits

  • Full-time salaried position.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Perks including student loan payments, vehicle discounts, and pet benefits.
  • Wellness program supporting physical and mental health.
  • Opportunities to expand skills and share knowledge across the organization.
  • Promotion-from-within culture with rapid career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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