Part-Time Customer Advocate

1 week, 6 days ago
Part-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Serve as the primary point of contact for showroom customers from initial inquiry through sale and post-sale follow-up.
  • Work with customers in person and via phone, email, and text to understand needs and coordinate showroom visits and test drives.
  • Finalize vehicle selection and support order placement from dealership inventory or online platforms.
  • Provide a seamless customer experience by setting up app connectivity and explaining warranty and maintenance information.
  • Proactively respond to inbound leads and guide customers through the sales funnel.
  • Act as a CDJR product specialist by staying current on OEM training and product updates.
  • Guide customers through real-time in-dealership carvana.com sales using proprietary tools such as Carma and Cruise Control.
  • Support Carvana New Car pickup and STC drop-off processes.
  • Build relationships with local businesses to help drive fleet sales for CDJR.
  • Maintain customer relationships after the sale through milestone check-ins and ongoing communication.
  • Keep the sales lot clean, organized, merchandised, and accurately tracked in inventory systems.

Requirements

  • At least 2 years of customer-facing experience.
  • Availability to work part-time shifts from either 9:00am to 5:00pm or 11:00am to 7:00pm.
  • Availability to work 7 days a week, including weekends.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Ability to quickly learn new platforms and systems.
  • Knowledge of or willingness to become an expert in CDJR products and automotive trends.
  • Experience with customer service, sales, or dealership operations is preferred.

Benefits

  • Competitive hourly pay of $22 to $24, with starting pay at $22.00/hr.
  • Performance-based pay increases, including opportunities to reach $24/hr within the first year.
  • 401(k) with Carvana match.
  • Opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting physical, mental, and financial health.
  • Generous paid time off, starting at 13 days in the first year and increasing to 20 days thereafter.
  • Tuition reimbursement or student loan repayment support, depending on educational background.
  • Annual Carvana Shares equity grant and employee stock purchase plan discount.
  • Internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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