Customer Service Delivery Advocate

2 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load, unload, and inspect vehicles on the hauler to ensure they are safe to drive.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and comply with Carvana's CMV Driver Qualification policy.
  • Interact with customers in a professional, customer-focused manner throughout the delivery process.
  • Support local community engagement as part of the customer advocate role.
  • Perform vehicle detailing and other physically demanding delivery-related tasks.
  • Work scheduled shifts across 7-day coverage, including rotating weekday and weekend days off.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age and possess a valid driver's license.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in indoor and outdoor conditions.
  • Ability to stand and remain physically active for 8+ hours.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Ability to obtain a Notary license in the local jurisdiction within 90 days, with company sponsorship.
  • State-specific licensing may be required, including Chauffeur's license, Vehicle Verifier license, or Salesperson license depending on location.
  • Ability to satisfy state-specific requirements for access to DMV/title and registration systems.

Benefits

  • Competitive starting pay of $19/hour, with pay progression up to $21/hour in the first year based on performance.
  • 401(k) with Carvana match and overtime opportunities during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement for bachelor's degree pursuits and student loan repayment assistance for employees who already have a bachelor's degree.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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