Customer Service Delivery Advocate

1 hour, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using Carvana’s car haulers.
  • Load and unload vehicles onto the hauler and inspect equipment and vehicles for safety.
  • Complete customer paperwork and maintain detailed notes in the customer tracking system.
  • Drive safely and maintain a clean driving record in line with company policy.
  • Support customers through the delivery experience and represent Carvana in the local community.
  • Work assigned shifts across rotating weekdays and weekends as needed.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Valid driver’s license is required.
  • Ability to pass a drug test and obtain a DOT Medical Card.
  • Ability to obtain a Notary in the local jurisdiction within the first 90 days of employment, with process sponsored by Carvana.
  • Ability to satisfy state-specific requirements for access to DMV/title and registration systems.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Ability to perform physically demanding work, including loading/unloading and detailing vehicles in indoor and outdoor conditions.
  • Ability to walk and stand for 8+ hours and lift, carry, push, and pull up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Frequent driving requires excellent visual acuity and manual dexterity.
  • Shift availability for 7am–5pm, 9am–7pm, or 11am–9pm, with availability to work 7 days a week on a rotating schedule.

Benefits

  • Pay range of $22–$24 per hour, with growth opportunities based on performance.
  • Performance-based pay increases, including movement from $22/hr to $24/hr in the first year.
  • 401(k) with Carvana match and opportunities for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement for employees pursuing a bachelor’s degree, or student loan repayment support for those who already have one.
  • Annual equity through Carvana Shares plus an Employee Stock Purchase Plan discount.
  • Wellness program and pet care savings program.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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