Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates

Industrials

51-250 (60)

Founded 1996

58 open positions

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Analyst, Customer & Product Support

1 hour, 38 minutes ago

India

Junior

Customer Support

Product Management

Apply Now

Alphasense

Industrial Conglomerates

51-250

Founded 1996

View All Jobs 58

Description

Act as the first line of support and advocate for customers globally.
Deliver timely responses and effective resolution of customer queries and issues.
Guide customers through product features and functionality to improve their experience.
Investigate, diagnose, and troubleshoot issues received through email support channels.
Escalate tickets to the appropriate teams when needed and keep customers updated on resolution progress.
Collaborate with technical and non-technical stakeholders across global teams.
Become an expert on the BamSEC product by continuously learning new features and closing knowledge gaps.
Identify opportunities to improve support content and contribute to knowledge base articles, tutorials, and documentation.
Assist with special projects as assigned.
Deliver against predefined team targets with a focus on quality and excellence.

Requirements

1-2 years of experience in a client or product support role.
Strong customer-first mindset and interest in solving complex problems.
Ability to communicate complex issues clearly and simply.
Strong analytical, critical thinking, and problem-solving skills.
Ability to build strong cross-functional working relationships.
Curious, proactive, and able to learn quickly and adapt.
Strong attention to detail and effective time management skills.
Ability to prioritize rigorously and work under pressure.
Interest in systems, technology, and software applications.
High ethical standards and integrity.
Experience in an entrepreneurial team environment (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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