Customer Service Delivery Advocate

6 days, 19 hours ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers’ homes using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safe transport.
  • Complete customer paperwork and enter detailed notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Support customers through the delivery experience with a professional, customer-facing approach.
  • Participate in local community-facing activities as part of the role.

Requirements

  • At least 2 years of customer-facing experience.
  • Ability to work scheduled shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Availability to work 7 days a week with rotating weekday and weekend days off.
  • Must be at least 21 years old and possess a valid driver’s license.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Ability to obtain a Notary license in the local jurisdiction within 90 days of employment, with Carvana sponsoring the process.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Ability to perform physically demanding work, including loading/unloading vehicles, detailing vehicles, and working indoors and outdoors in extreme weather.
  • Ability to stand and walk for 8+ hours and lift, push, pull, and carry up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Must be able to satisfy state-specific requirements for access to DMV/title and registration systems.
  • Commercial license is not required to drive the hauler.

Benefits

  • Competitive hourly pay of $22-$24, starting at $22/hr with performance-based increases.
  • Performance-based pay growth opportunities, including merit increases every 90 days.
  • 401(k) with Carvana match and overtime opportunities during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision benefits.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement and student loan repayment support.
  • Annual Carvana Shares and Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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