Customer Service Delivery Advocate

1 hour, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safety.
  • Complete customer paperwork and maintain detailed notes in the customer tracking system.
  • Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
  • Interact with customers in a customer-facing role while supporting a positive delivery experience.
  • Participate in local community activities as part of the role.
  • Support vehicle detailing and other physically demanding operational tasks as needed.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age and possess a valid driver's license.
  • Must be able to work rotating shifts between 7am-5pm, 9am-7pm, or 11am-9pm, and be available 7 days a week.
  • Ability to perform physically demanding work, including loading/unloading vehicles and working indoors and outdoors in varying weather conditions.
  • Ability to stand and walk for 8+ hours and perform frequent bending, reaching, kneeling, crouching, climbing, balancing, and squatting.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Notary required within the first 90 days of employment, with company sponsorship.
  • Must be able to satisfy state-specific DMV/title and registration system requirements; Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's or other specialty license within two weeks, and California employees must obtain a Vehicle Verifier license within 90 days.

Benefits

  • Starting hourly pay of $22-$24 with performance-based increases.
  • 401(k) with Carvana match and opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Paid time off, starting at 13 days in the first year and increasing to 20 days thereafter.
  • Tuition reimbursement or student loan repayment support, depending on education status.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

In-house CRA II

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is hiring an In-house CRA II in Serbia to support clinical research study sites and project teams, ensuring study documentation, tracking, and site coordination are managed in line with regulatory and sponsor requirements.

52 minutes ago

Customer Support Specialist

HealthJoy 251-1K Insurance

HealthJoy is hiring a fully remote Healthcare Concierge in Ukraine to support American members by guiding them through healthcare benefits, care options, and provider coordination.

1 hour, 4 minutes ago

Junior Support Agent

ZeptoLab 51-250 Internet Software & Services

Bullet Echo is hiring a Junior Support Agent to join its player experience team and serve as the first point of contact for players, resolving issues and helping maintain a positive in-game experience.

1 hour, 58 minutes ago

Live Chat Assistant-Remote

ADF Medical 1-10 Professional Services

ADF Medical Services Inc. is hiring a fully remote Live Chat Assistant to provide real-time support to patients and clients in customer support and patient services.

CRM HIPAA
2 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers