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Healthcare Intake Coordinator, Alberta, Remote

1 week, 5 days ago
Canada
Full-time
Junior
Business Development
Sales and Business Development
Apply Now
Carewell

Carewell

Carewell provides a comprehensive range of home health products designed for caregivers, offering discreet packaging, 24/7 support, and educational resources to enhance the caregiving experience.

Health Care Providers & Services
51-250
Founded 2017
$5M raised
View All Jobs 4

Description

  • Manage a structured outbound referral queue and contact prospective patients consistently and professionally.
  • Guide patients through plain-language explanations of program benefits and complete standardized clinical intake questionnaires in real time.
  • Build rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
  • Follow compliance protocols to obtain required verbal consents sequentially before scheduling.
  • Coordinate and book the patient's initial clinical appointment immediately after successful intake.
  • Log patient outcomes, clinical metrics, and details across multiple digital health platforms during live calls.
  • Drive daily outreach volume, patient conversion, first-appointment show rate, and documentation accuracy/compliance adherence.

Requirements

  • Must reside in Alberta, Canada and be legally authorized to work without sponsorship.
  • Must be available Saturday through Wednesday from 9:00am to 6:00pm EST.
  • 1+ years of patient-facing healthcare experience such as medical clinic front office, patient registration, care coordination, enrollment, or telehealth intake.
  • 1+ years of sales, internal sales, program enrollment, or conversion experience.
  • Proven experience in high-volume outbound phone environments with a track record of driving patient follow-through.
  • Strong comfort navigating multiple software systems and electronic health records simultaneously during live conversations.
  • Adaptable, builder-minded approach with comfort in ambiguity and shifting processes.
  • Previous remote work experience is strongly preferred.

Benefits

  • Competitive hourly rate with monthly performance bonus opportunity.
  • 100% remote role with no travel required.
  • 2 weeks of accrued vacation per year.
  • Holiday pay for all statutory holidays.
  • Premium pay for holiday hours worked.

Interested in this position?

Apply directly on the company website

Apply Now

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