Senior Director, Head of Patient Services

9 hours, 23 minutes ago
Full-time
Executive
Operations
Capricor Therapeutics

Capricor Therapeutics

Capricor Therapeutics, Inc. (NASDAQ: CAPR) is a clinical stage biotechnology company focused on the discovery, development and commercialization of first in class biological therapies for the treatment of cardiac and other serious medical conditions. I...

Pharmaceuticals
51-200
Founded 2005

Description

  • Develop and execute the U.S. patient services strategy and launch-readiness plan for deramiocel.
  • Build and lead an end-to-end patient support model covering enrollment, benefits investigation, prior authorization, appeals, case management, affordability, and treatment coordination.
  • Map and improve patient and caregiver journeys to reduce access barriers and enable timely treatment initiation.
  • Implement and oversee hub and patient-services vendors, including workflows, staffing, training, quality controls, escalations, and performance reviews.
  • Design and manage compliant financial assistance and affordability programs.
  • Coordinate treatment-center onboarding, readiness, and handoffs among hubs, specialty pharmacies, distribution partners, field teams, patients, and caregivers.
  • Establish service levels, KPIs, quality measures, dashboards, data integrations, and reporting for access and operational performance.
  • Develop SOPs, training materials, documentation standards, and compliant quality-monitoring processes.
  • Build, hire, train, coach, and manage the patient services organization.
  • Serve as the internal patient-services subject-matter expert and advise executive leadership on risks, recommendations, and performance.

Requirements

  • Bachelor’s degree required.
  • Progressive patient services, hub operations, or related experience in the biotechnology or pharmaceutical industry, including leadership responsibility.
  • Experience building, launching, or scaling patient support programs for rare disease, specialty, or complex therapies.
  • Deep knowledge of benefits investigation, prior authorization and appeals, case management, affordability programs, and patient-access operations.
  • Experience managing external vendors, budgets, contracts, implementation plans, service levels, and performance improvement.
  • Strong cross-functional leadership, problem-solving, decision-making, and executive communication skills.
  • Ability to translate strategy into detailed execution in a fast-paced, growth-stage environment.
  • Excellent written and verbal communication skills, attention to detail, and documentation discipline.
  • Advanced degree or clinical credential such as an MBA, MPH, RN, or PharmD (preferred).
  • Experience with cell or gene therapy, infused products, pre-commercial biotech patient-services buildouts, patient-services technology, data integrations, privacy, and analytics (preferred).

Benefits

  • Collaborative, mission-driven work environment focused on advancing therapies for serious diseases.
  • Opportunities to contribute to and grow with a company building its next stage of operations and patient-support capabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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