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FBS Lead CRM Architect

16 hours, 11 minutes ago
Mexico, Brazil, Colombia
Full-time
Lead
Salesforce Developer
Software Development
CRM Microsoft Dynamics 365 Salesforce
Apply Now
Capgemini

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market.

Internet Software & Services
100K+
Founded 1967
$93M raised
View All Jobs 29

Description

  • Develop and govern the technical architecture roadmap for the Distribution, Marketing, and Agency domains.
  • Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms.
  • Evaluate emerging technologies such as RPA and intelligent data platforms to modernize capabilities.
  • Create reference architectures and reusable patterns for CRM, MarTech, and agency systems.
  • Architect end-to-end solutions with automated workflows, data integrity, and secure integrations.
  • Define modernization strategies for legacy systems such as WINS to support smooth transitions and data consistency.
  • Lead governance sessions to ensure alignment with enterprise standards and strategic direction.
  • Design solutions that improve lead management, campaign orchestration, agent productivity, and customer engagement.
  • Automate agent onboarding, compensation processing, and service workflows.
  • Build unified data flows across Salesforce, agency systems, and enterprise platforms.

Requirements

  • 9+ years of experience in a similar role.
  • Experience designing solutions in Salesforce.
  • Experience with agency management and commissions platforms.
  • Experience integrating predictive analytics, chatbots, and intelligent routing to improve agent and customer experiences.
  • Experience building unified data flows across Salesforce, agency systems, and enterprise platforms.
  • Experience with sales quoting platforms and/or policy platforms.
  • Knowledge of contact center technologies and omnichannel routing is preferred.
  • Experience in marketing automation for segmentation, targeting, A/B testing, and real-time analytics.
  • Experience using AI tools for automation.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Flexible work arrangements, including remote and/or office-based options.
  • Private health insurance.
  • Paid time off.
  • Training and development opportunities in partnership with renowned companies.
  • Dynamic and inclusive work culture within a globally renowned group.

Interested in this position?

Apply directly on the company website

Apply Now

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