FBS CX Data Analyst (Costumer Experience)

2 hours, 36 minutes ago
Full-time
Mid Level
Data Science and Analytics
Capgemini

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market.

Internet Software & Services
100K+
Founded 1967
$93M raised

Description

  • Analyze customer data to identify trends, behaviors, and opportunities that improve the customer experience.
  • Develop dashboards and reports to track CX performance and support strategic initiatives.
  • Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data.
  • Apply statistical, financial, and forecasting models to support business planning and performance optimization.
  • Partner with cross-functional teams to translate business questions into analytical frameworks.
  • Ensure data accuracy, integrity, and consistency across multiple data sources.
  • Support AI-driven and advanced analytics initiatives to enhance customer insights.
  • Continuously improve reporting processes and data platforms to meet evolving business needs.

Requirements

  • 3+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles.
  • Bachelor’s degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or a related field.
  • Advanced English proficiency.
  • Strong analytical skills with experience in statistical modeling and financial modeling.
  • Experience working with Python and SQL.
  • Knowledge of Microsoft Office tools, including Excel.
  • Experience with data visualization tools such as Power BI.
  • Snowflake experience is preferred at an entry level.
  • Microsoft 365 and Copilot experience is preferred at an entry level.

Benefits

  • Competitive salary with performance-based bonuses.
  • Comprehensive benefits package.
  • Flexible work arrangements, including remote and/or office-based options.
  • Private health insurance.
  • Paid time off.
  • Training and development opportunities in partnership with renowned companies.
  • Dynamic and inclusive work culture within a globally renowned group.

Interested in this position?

Apply directly on the company website

Apply Now

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