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Sales Engineer – EMEA

2 weeks, 6 days ago
Spain, United Kingdom
Full-time
Lead
Sales Engineer
Customer and Technical Support
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 18

Description

  • Collaborate with Sales, Product, and Implementation teams to streamline and localize rollout processes across EMEA.
  • Identify and remove bottlenecks in the technical onboarding journey for new customers.
  • Work directly with customers' IT and operations teams to ensure technical readiness and compliance.
  • Join sales calls to provide technical insight and support complex negotiations.
  • Help prospects understand integration requirements, data flows, and architecture.
  • Assist with technical RFPs, security documentation, and architecture diagrams.
  • Serve as the technical point of contact between regional sales and global Product and Engineering teams.
  • Translate customer requirements into actionable feedback for product development and localization.
  • Develop and maintain technical documentation and resources tailored to the EMEA market.
  • Create implementation guides, best practices, and FAQs to scale knowledge across teams.

Requirements

  • 10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
  • Strong understanding of APIs and integrations, especially with PMS or payment systems.
  • Knowledge of data privacy and IT security principles.
  • Experience supporting a commercial or pre-sales function.
  • Exceptional communication and stakeholder management skills in cross-functional and multicultural environments.
  • Proficient in both written and spoken English.
  • Additional European languages such as Spanish, French, or German are a strong plus.
  • Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.

Benefits

  • Monthly Canary Days, providing company-wide time off for an extended weekend or day off.
  • Self Improvement Club with a budget for purchases that support personal goals.
  • Professional development budget for cross-functional development conversations.
  • Travel reimbursement for visits to Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement in the form of a credit when staying at a hotel Canary works with.
  • Equal opportunity employment, with hiring and promotion regardless of protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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