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Lead Engineer

1 month, 3 weeks ago
United States
Full-time
Lead
Technical Lead
Software Development
Twilio
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 28

Description

  • Directly manage a pod of engineers working on the Voice AI product, including inbound call handling, reservation booking and modification, service request creation, and intelligent call transfer.
  • Set a high standard as a hands-on individual contributor through strong code quality and delivery velocity.
  • Own the architecture and its evolution across telephony integrations, real-time AI components, and hospitality system integration points.
  • Drive improvements in call containment, transfer quality, latency, and cost-per-call by analyzing product and operational metrics.
  • Partner closely with Product Managers to shape roadmap priorities and product decisions for the Voice AI surface area.
  • Mentor engineers, advise on technical execution, break down work, and assign tasks across the team.
  • Run pod-level processes autonomously and escalate issues appropriately when needed.
  • Participate in hiring and interviewing for the Voice AI team and the broader engineering organization.

Requirements

  • 8+ years of engineering experience.
  • 2+ years of experience leading successful engineering teams.
  • Strong background in backend application development.
  • Hands-on experience building real-time or streaming systems, such as voice, audio, video, or low-latency event-driven services.
  • Demonstrated ability to ship high-quality products that operate reliably at scale.
  • Self-motivated, collaborative, and diligent work ethic.
  • Excellent communication skills with the ability to build consensus and credibility on a diverse team.
  • Comfort with ambiguity and a willingness to take ownership and accountability.
  • Bonus: experience with conversational AI, LLM agent frameworks such as LiveKit Agents or Pipecat, telephony such as Twilio or SIP, ASR/TTS providers such as Deepgram, ElevenLabs, or Cartesia, or evaluation/testing harnesses for agentic systems.

Benefits

  • Company-wide Canary Days each month to ensure time to recharge, including at least one extended weekend or day off.
  • Self Improvement Club with a monthly budget for purchases that support personal goals.
  • Professional Development Chats with budget to support cross-functional professional development.
  • Travel reimbursement for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement in the form of a credit toward stays at hotels Canary works with.
  • Opportunity to work remotely from the USA.
  • Equal opportunity employment with recruiting, hiring, training, compensation, and promotion decisions made without discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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