Kiosk Implementation Specialist

4 hours, 53 minutes ago
Full-time
Mid Level
Customer and Technical Support
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised

Description

  • Own end-to-end onboarding for kiosk properties from qualification through post-go-live support.
  • Assess Opera PMS readiness, complete technical qualification, and support go/no-go decisions with Customer Success and Engineering.
  • Configure and pair iPads, key encoders, payment terminals, and related kiosk hardware.
  • Coordinate hardware packaging, configuration validation, shipment, and delivery tracking.
  • Travel to hotel properties across EMEA to lead setup, testing, and live end-to-end check-in deployments.
  • Train hotel staff on kiosk operations and post-deployment support procedures.
  • Analyze reservation data and configure kiosks for group blocks, multiple folios, routing rules, OTA virtual cards, and night audit workflows.
  • Document field issues and translate hotel feedback into product and engineering improvements.

Requirements

  • 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms, or General Manager.
  • Expert-level proficiency with Opera PMS, including complex reservations, routing, folios, rate codes, and payment workflows.
  • Experience managing group blocks, shared reservations, split payments, corporate billing, and key card or payment integrations.
  • Comfort using modern tools such as Slack, Notion, and Claude and collaborating with engineering and product teams.
  • Outstanding communication skills across hotel staff, technical teams, and executive stakeholders.
  • Ability to travel 40–50% of the time for on-site implementations across EMEA.
  • Experience with EMEA PMS platforms such as Mews, Guestline, Protel, or RMS Cloud preferred.
  • Experience training hotel staff on technology implementations preferred.
  • Fluency in an additional European language such as French, German, Spanish, or Italian preferred.

Benefits

  • Unlimited PTO, standard holidays, monthly Canary Days, and a birthday holiday.
  • Travel stipend for visits to Canary offices in San Francisco, New York, or Dallas.
  • Credit toward stays at Canary hotels and at least 30% off rates at select partner hotels globally.
  • Monthly self-improvement budget.
  • Dedicated professional development and learning stipend.
  • Employee referral bonus program.

Interested in this position?

Apply directly on the company website

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