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Program Manager, Voucher Processing

14 hours, 27 minutes ago
Canada
Full-time
Senior
Program Manager
Project and Program Management
Monday.com Salesforce
Apply Now
CALSTART

CALSTART

CALSTART accelerates growth of the clean transportation technology industry by bringing together over 210 members, from startups to Fortune 100 firms, to innovate, create jobs, and reduce pollution. As a national nonprofit consortium with offices acros...

Professional Services
51-250
Founded 1992
View All Jobs 13

Description

  • Lead the day-to-day operational strategy for voucher processing programs, ensuring accurate processing within program timelines.
  • Supervise and support Voucher Processing Managers and their teams, including workload management, performance expectations, and staff development.
  • Monitor workflow, queue health, and production metrics to maintain processing targets and identify bottlenecks.
  • Collaborate with internal policy, technology, data, and finance teams to resolve issues, improve systems, and ensure compliance.
  • Establish operational goals and proactively remove barriers that affect processing timelines or service delivery.
  • Support manager development, team morale, and a positive, accountable, collaborative team culture.
  • Identify and implement process improvements to increase efficiency and long-term scalability.
  • Work with leadership and cross-functional partners to drive program outcomes that meet funding and organizational objectives.

Requirements

  • 5+ years of experience in program management, operations, or compliance-driven environments.
  • Demonstrated experience managing teams and overseeing program performance or operational workflows.
  • Strong organizational and leadership skills with the ability to manage multiple priorities and meet operational goals.
  • Excellent communication and interpersonal skills with the ability to collaborate across teams and engage stakeholders.
  • Experience working with CRM systems or operational workflow tools such as Salesforce, Microsoft Office Suite, and Monday.com.
  • Bachelor’s degree or equivalent professional experience.
  • Ability to work in a collaborative and fast-paced operational environment.
  • Experience with incentive programs, grants, or government-funded initiatives (preferred).
  • Familiarity with compliance-based program administration (preferred).
  • Experience working in high-volume processing or operational environments (preferred).

Benefits

  • Salary of $95,000 - $113,000 per year.
  • 100% company-paid comprehensive health benefits, including Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance.
  • Retirement plan with generous company contributions.
  • FSA for Health and Dependent Care.
  • 3 weeks of vacation time in the first year of employment.
  • 11 paid company holidays.
  • Paid sick time and paid family leave.

Interested in this position?

Apply directly on the company website

Apply Now

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