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Client Service Analyst - Livechat (Thai required)

4 weeks ago
Asia, Oceania
Full-time
Senior
Customer Support
Customer and Technical Support
Apply Now
Bybit

Bybit

Bybit operates as a cryptocurrency exchange, providing a platform for users to buy, sell, and trade Bitcoin, Ether, altcoins, and NFTs, while also offering access to spot and futures markets and secure coin staking.

Capital Markets
1K-5K
Founded 2018
View All Jobs 13

Description

  • Handle customer inquiries through live chat and email, including escalated cases and complaints.
  • Ensure efficient, high-quality customer service and smooth frontline operations.
  • Maintain knowledge of Bybit’s products, platform, and relevant market conditions.
  • Identify customer needs and translate feedback into solutions for management.
  • Monitor operational risks and discrepancies, escalating issues promptly.
  • Supervise staffing and coverage for live chat and email operations.
  • Track team performance, KPIs, challenges, and progress toward business objectives.
  • Coach and train team members, including sharing incident and error-prevention cases.
  • Analyze performance data and prepare reports with recommendations for improvement.
  • Coordinate with other departments and personally support live chat or email operations during peak periods or emergencies.

Requirements

  • 5–7 years of customer service experience, including 2–3 years in a supervisory or management role.
  • Bachelor’s degree in finance, economics, mathematics, or a related field.
  • Experience with frontline live chat and email operations in financial services, fintech, banking, investment, or call-center environments.
  • Experience handling external vendors, government agencies, or regulatory and compliance relationships preferred.
  • Strong analytical ability and attention to numbers, statistics, and performance data.
  • Professional fluency in English and Thai, both written and spoken.
  • Interest in building long-term expertise and a career in fintech or cryptocurrency trading.
  • Self-driven team player with a positive, customer-focused approach.
  • Availability to work five-day rotational shifts, including weekends and public holidays.

Benefits

  • Professional development support through a Study Growth Fund.
  • Regular internal team-building events, workshops, and collaboration activities.
  • Opportunity to work with a diverse, international team.
  • Career advancement opportunities in a rapidly expanding global company.
  • Internal mobility opportunities to support long-term career development.

Interested in this position?

Apply directly on the company website

Apply Now

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