Claims Support Specialist - Insurance Follow-Up & Records Retrieval

2 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Bush & Bush Law Group

Bush & Bush Law Group

Bush & Bush Law Group is a personal injury law firm that is dedicated to providing exceptional legal representation to clients. With a focus on trial advocacy, the firm is committed to fighting for the rights of the underdog. Led by Charles Bush, a hig...

Specialized Consumer Services
1-10

Description

  • Contact insurance adjusters to verify claim status and obtain claim information.
  • Follow up on Letters of Representation and claim acknowledgments.
  • Request and obtain police reports from law enforcement agencies.
  • Document all communications accurately in the case management system.
  • Track outstanding requests and follow up until issues are resolved.
  • Obtain adjuster contact details, including direct phone numbers and email addresses.
  • Escalate issues or delays to management when appropriate.
  • Maintain organized records and ensure timely updates to case files.

Requirements

  • Excellent English verbal and written communication skills.
  • Strong phone etiquette and a professional demeanor.
  • Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
  • Strong organizational and follow-up skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Comfortable making a high volume of outbound calls.
  • Proficient with Microsoft Office and web-based systems.

Benefits

  • Supportive and innovative team culture.
  • Opportunity to play a critical role in a growing firm.
  • Career advancement opportunities and ongoing professional development.
  • Flexible work arrangements to support work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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