Bilingual Customer Service Representative

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Bush & Bush Law Group

Bush & Bush Law Group

Bush & Bush Law Group is a personal injury law firm that is dedicated to providing exceptional legal representation to clients. With a focus on trial advocacy, the firm is committed to fighting for the rights of the underdog. Led by Charles Bush, a hig...

Specialized Consumer Services
1-10

Description

  • Manage incoming calls, emails, and messages from clients and respond to inquiries in a timely and accurate manner.
  • Collect, document, and log essential client and case information accurately.
  • Support clients by providing updates and information about the legal process and their case status.
  • Resolve client issues and concerns professionally and empathetically, escalating complex matters when needed.
  • Assist with administrative tasks such as data entry, scheduling, and organizing client files.

Requirements

  • Fluent in both English and Spanish.
  • High school diploma or equivalent required; some college education preferred.
  • Previous customer service experience, preferably in a legal or office environment.
  • Strong verbal and written communication skills with a customer-centric approach.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with case management software is a plus.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when working with clients in difficult situations.

Benefits

  • Compensation of $4-$6 per hour.
  • Supportive and innovative team culture.
  • Opportunities for career advancement.
  • Ongoing professional development.
  • Flexible work arrangements that support work-life balance.

Interested in this position?

Apply directly on the company website

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