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Bilingual Customer Service Representative

22 hours, 9 minutes ago
Colombia, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Bush & Bush Law Group

Bush & Bush Law Group

Bush & Bush Law Group is a personal injury law firm that is dedicated to providing exceptional legal representation to clients. With a focus on trial advocacy, the firm is committed to fighting for the rights of the underdog. Led by Charles Bush, a hig...

Specialized Consumer Services
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Description

  • Manage incoming calls, emails, and messages from clients and respond to inquiries in a timely and accurate manner.
  • Collect, document, and log essential information from clients about their cases.
  • Provide clients with case updates and guidance on the legal process.
  • Resolve client concerns professionally and empathetically, escalating complex issues when needed.
  • Support administrative tasks such as data entry, scheduling, and client file organization.
  • Serve as the first point of contact for clients and help ensure a positive overall client experience.

Requirements

  • Fluent in both English and Spanish.
  • High school diploma or equivalent required; some college education preferred.
  • Previous customer service experience, preferably in a legal or office environment.
  • Strong verbal and written communication skills with a customer-centric approach.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with case management software is a plus.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when working with clients.
  • Compensation of $4-$6 per hour.

Benefits

  • Supportive and innovative team culture.
  • Opportunities for career advancement.
  • Ongoing professional development.
  • Flexible work arrangements to support work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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