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Sr. DevOps Support Engineer

2 hours, 42 minutes ago
United States
Full-time
Senior
DevOps Engineer
DevOps and Infrastructure
AWS Azure Bash Buildkite CI/CD GCP Go Kubernetes Linux Ruby on Rails Terraform
Apply Now
Buildkite

Buildkite

Buildkite: Powerful CI/CD platform for fast, secure, and scalable pipelines on your own infrastructure, offering flexibility, security, and data-driven insights.

Commercial Services & Supplies
51-250
Founded 2014
$41M raised
View All Jobs 12

Description

  • Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers.
  • Provide customer support through Slack, Zoom, Email, Plain, and the Community Forum.
  • Lead customer-facing retrospectives and planning sessions to improve the Buildkite experience.
  • Identify opportunities to prevent recurring support issues and implement proactive solutions.
  • Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities.
  • Publish documentation updates and proactive communications that improve the customer journey.
  • Act as a voice for customers and help shape internal product and process improvements.
  • Own and improve support workflows to simplify how the team operates and delivers.
  • Share learnings from customer interactions to strengthen alignment with Product and Engineering.
  • Mentor peers and help foster an inclusive, supportive team environment.

Requirements

  • Must be located in the US and available to work in Pacific Standard Time.
  • Deep customer-centric mindset with empathy and patience.
  • Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang.
  • Solid experience with CI/CD tools and platforms, including Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
  • Ability to independently troubleshoot and resolve complex technical issues.
  • Capacity to work autonomously, identify opportunities early, and take initiative.
  • Excellent communication skills for explaining technical details to customers and internal teams.
  • Experience supporting distributed teams or working in remote environments (preferred).
  • Background in Software, DevOps, or Infrastructure (preferred).

Benefits

  • Competitive compensation, including salary, equity, and benefits package.
  • Flexible, remote-first culture.
  • True work-life balance with flexible hours and no on-call.
  • Opportunities for professional growth and advancement.
  • Opportunity to help shape a proactive, world-class support function.
  • Inclusive, innovative culture where ideas can make a real impact.

Interested in this position?

Apply directly on the company website

Apply Now

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