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Senior Technical Support Engineer

1 day, 5 hours ago
Argentina
Contract
Senior
Technical Support Engineer
Customer and Technical Support
AWS Bash Datadog Django JIRA Linux MySQL Python
Apply Now
BriteCore

BriteCore

BriteCore offers a scalable, cloud-based insurance policy administration platform designed specifically for property and casualty insurers, enhancing operational efficiency through advanced analytics, reporting capabilities, and a comprehensive core sy...

Insurance
51-250
Founded 2009
$63M raised
View All Jobs 4

Description

  • Build customer relationships and resolve complex issues through phone, email, and video support.
  • Answer technical questions and guide customers in configuring and optimizing BriteCore’s platform.
  • Investigate application behavior using debuggers, logs, stack traces, MySQL, DataDog, and Python code.
  • Create technical documentation, knowledge base articles, troubleshooting guides, and best-practice notes.
  • Document reproducible Jira defect reports and customer-facing resolutions.
  • Test API endpoints and support web technology integrations.
  • Improve legacy data delivery and reporting solutions using MySQL and QuickSight datasets.
  • Collaborate with DevOps on DataDog monitoring to support uptime, scalability, and performance.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • 4+ years of experience handling complex technical support tickets.
  • 2+ years serving as a primary technical services contact for enterprise customers.
  • Advanced MySQL skills, including query execution and data analysis.
  • Intermediate Python coding skills and strong ability to read Python code.
  • Experience communicating with customers by phone, email, and video chat.
  • Linux administration, debugging, monitoring, and maintenance experience.
  • Hands-on experience with APIs, web technologies, and AWS Cloud Infrastructure.
  • Proficiency with Bash shell scripting.
  • Excellent written and verbal communication skills.
  • Experience in a scaling startup, Zendesk, or Python web development with Django and/or Web.py preferred.

Benefits

  • Fully remote work arrangement.
  • Must be located in Argentina.
  • Long-term independent contractor position.
  • Collaborative, inclusive, and distributed work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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