Technical Delivery Manager (Technical Engagement Manager)

3 weeks, 4 days ago
Remote
Full-time
Junior
Cybersecurity
Bugcrowd

Bugcrowd

Bugcrowd provides a crowdsourced cybersecurity platform that connects organizations with elite security researchers to enhance security measures through managed bug bounty programs, penetration testing, and vulnerability disclosure initiatives.

Internet Software & Services
1K-5K
Founded 2012
$79M raised

Description

  • Lead end-to-end technical onboarding and configuration of customer security programs.
  • Drive program execution through kickoff meetings, walkthroughs, and regular or ad hoc reviews.
  • Serve as the technical point of contact during launches and throughout the project lifecycle.
  • Advise customers on vulnerability triage, communication workflows, integrations, and delivery practices.
  • Provide practical support for pentest and bug bounty projects to ensure on-time delivery.
  • Collaborate with Customer Experience Managers, sales teams, and internal delivery teams.
  • Manage stakeholder expectations, timelines, dependencies, status updates, and potential delays.
  • Develop onboarding playbooks, technical documentation, and enablement materials.
  • Identify delivery issues and support process improvements for consistency, quality, and scalability.

Requirements

  • 2+ years of experience in a customer-facing technical role, such as implementation, solutions architecture, technical program management, or professional services.
  • Knowledge of penetration testing, bug bounty, and red-team methodologies.
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously.
  • Excellent written and verbal communication skills with a customer-focused approach.
  • Ability to collaborate effectively in a cross-functional environment.
  • Experience creating documentation, policies, blogs, or customer collateral preferred.
  • Proficiency in at least one scripting language, such as Python, Ruby, or Bash, preferred.
  • Ability to maintain strict confidentiality when handling sensitive company information.
  • Ability to meet physical requirements, including remaining stationary approximately 50% of the time and carrying a laptop as needed.

Benefits

  • 100% remote, work-from-home position.
  • Reasonable accommodations are available for qualified individuals with disabilities.
  • Inclusive workplace committed to equal employment opportunity and diverse perspectives.

Interested in this position?

Apply directly on the company website

Apply Now

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