Customer & Marketing Coordinator

1 month ago
Full-time
Junior
Marketing and Growth
Bryan Johnson - State Farm Insurance Agent

Bryan Johnson - State Farm Insurance Agent

State Farm is a well-established insurance company founded in 1922, with a commitment to fairness and customer service. They offer a wide range of financial products and services to help customers manage their present and plan for the future.

Diversified Financial Services
Founded 1922

Description

  • Respond to customer inquiries promptly across email, chat, and phone.
  • Provide guidance and support to customers regarding products, services, and brand philosophy.
  • Investigate and resolve customer issues with a proactive, solution-oriented approach.
  • Collaborate with other teams to address complex customer concerns and ensure timely resolution.
  • Build strong product knowledge to communicate effectively with customers and support the Blueprint mission.
  • Engage with the community through discussions, forums, and social media to stay current and foster positive relationships.
  • Collect customer feedback and insights to support continuous improvement efforts.
  • Keep marketing timelines and tasks updated and help ensure deadlines and promotion dates are met.
  • Monitor project progress, share updates with the Creative Strategist, and flag potential delays early.
  • Organize files, maintain SOPs, support reporting, and handle essential administrative coordination.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced startup environment.
  • Strong problem-solving skills and a customer-centric mindset.
  • Ability to adapt in a dynamic, fast-moving work environment.
  • Passion for health, wellness, and Blueprint Bryan Johnson's mission.
  • 1+ year of experience in admin, project coordination, or a similar role.
  • Marketing or creative experience is a plus.
  • Previous customer service experience or related experience is preferred.
  • Experience with ShipBob, Shopify, and Gorgias is preferred.
  • Extensive knowledge of the Blueprint Protocol is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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