AWS Telephony / IVR Application Developer - R01565565

57 minutes ago
Contract
Lead
Software Development
Brillio

Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services
1K-5K
Founded 2014

Description

  • Design, build, deploy, and version Amazon Connect contact flows.
  • Configure and maintain Amazon Connect resources such as queues, routing profiles, and hours of operation.
  • Develop and integrate Lex bots where applicable.
  • Build and maintain AWS Lambda functions in Node.js or Python to support IVR workflows.
  • Develop API endpoints consumed by IVR flows and implement integration patterns.
  • Design DynamoDB access patterns for routing state, transfer points, and stateful IVR interactions.
  • Implement secure configuration management and managed secrets with no hard-coded credentials, endpoints, or environment identifiers.
  • Validate IVR behavior under failure scenarios such as API errors, timeouts, retries, and dependency outages.
  • Deploy application artifacts through standardized CI/CD pipelines and follow documented deployment runbooks.
  • Participate in defect triage and resolution, and collaborate with QA and stakeholders before promotion.

Requirements

  • 8+ years of experience in AWS Telephony / IVR application development.
  • Hands-on experience with Amazon Connect contact flows.
  • Experience configuring Amazon Connect queues, routing profiles, and hours of operation.
  • Strong AWS serverless development experience with AWS Lambda in Node.js or Python.
  • Experience with API integration patterns supporting IVR flows.
  • Experience with DynamoDB.
  • Experience building telephony/IVR experiences with failure-safe and degraded-mode handling.
  • Experience with secure secrets and configuration management such as AWS Secrets Manager and/or Parameter Store.
  • Experience delivering software through standardized CI/CD deployment pipelines.
  • Hybrid availability for Coppell, TX, New York, NJ, or Saint Louis, MO; remote work is offered.
  • Experience with Lex bots, where applicable (preferred).

Benefits

  • $70 - $75 an hour compensation.
  • Remote work with hybrid location options.
  • Opportunity to work on digital transformation projects for Fortune 1000 clients.
  • Equal opportunity employer environment.
  • Potential to work within a consulting team focused on measurable client value.

Interested in this position?

Apply directly on the company website

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