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Senior Microsoft 365 Engineer

12 minutes ago
Anywhere
Full-time
Senior
Cloud Engineer
DevOps and Infrastructure
Active Directory PowerShell
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Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 19

Description

  • Respond to level two issues and escalations from the Network Operations Center or service desk.
  • Resolve cases submitted by clients or automatically alerted by monitoring tools.
  • Troubleshoot advanced Microsoft 365 issues and provide solution options and recommendations.
  • Proactively escalate issues within Microsoft 365 tenant environments when needed.
  • Conduct performance assessments of clients’ Microsoft 365 environments and identify opportunities for optimization.
  • Assist team members with case resolution and gather information for client or Client Success Manager reporting.
  • Collaborate with senior engineers and peers across the Managed Services Practice to resolve issues.
  • Develop, maintain, and update technical knowledge base articles.
  • Participate in an on-call rotation and perform after-hours or weekend work as required.

Requirements

  • 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 collaboration technologies for a Managed Services Provider.
  • Experience with Entra ID, including Conditional Access Policies, MFA, and Privileged Identity Management.
  • Experience with Microsoft Defender, including Endpoint, Policies, XDR, Cloud workload protections, and DLP Policies.
  • Experience with Microsoft Exchange Online, Microsoft Endpoint Configuration Management, Microsoft Intune, Microsoft SharePoint Online, Microsoft Teams, and Microsoft OneDrive for Business.
  • Knowledge of Microsoft 365 cloud solutions, Microsoft 365 management, and administration.
  • Scripting experience for automation, such as PowerShell or VBScript.
  • At least one certification: MS-102, SC-200, SC-300, or SC-900.
  • Three or more years in a Microsoft environment including Microsoft 365 (preferred).
  • Experience with on-premises Microsoft technologies such as Exchange 2019 and newer, SharePoint on-premises, and SharePoint Framework (preferred).
  • Intermediate understanding of Active Directory, Group Policy, Microsoft Sentinel, MSP environments, ticketing systems such as ServiceNow, and monitoring tools such as LogicMonitor (preferred).

Benefits

  • Base salary of $75,000 to $95,000 per year.
  • Eligibility for a discretionary bonus plan based on company and individual performance.
  • Comprehensive health, vision, and dental insurance.
  • Life insurance and health/dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays and training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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