Support Specialist

3 weeks, 4 days ago
Full-time
Entry Level
Customer and Technical Support
Brex

Brex

Brex is an AI-powered spend platform that offers integrated corporate cards, expenses, travel, and payments in over 100 countries. With a unified platform for corporate cards, expense management, reimbursements, travel, business accounts, and bill pay,...

Diversified Financial Services
1K-5K
Founded 2017
$1800M raised

Description

  • Resolve customer inquiries in a considerate and timely manner via email, phone, and chat using AI-powered tools to improve quality and efficiency.
  • Compose thoughtful, personalized responses to a variety of customer requests.
  • Triage incoming requests and identify trends in customer issues to surface for the team.
  • Identify, reproduce, and document bugs for Engineering teams.
  • Contribute to team goals and successes through active collaboration.
  • Share knowledge through mentorship, collaboration, and documentation to support team learning and company success.

Requirements

  • Must be located within the greater Salt Lake City, UT area.
  • Must be able to start on July 6th, 2026.
  • Passion for customer support and for helping a customer-centric team succeed.
  • Ability to communicate technical problems clearly and tactfully.
  • Strong verbal and written communication skills.
  • Empathy, diplomacy, tact, and poise under pressure when handling customer issues.
  • Comfort with and enthusiasm for using AI tools in a customer support environment.
  • Bachelor's degree preferred.
  • FinTech experience preferred.
  • Prior experience in a customer-facing role, ideally in support, preferred.
  • Experience with AI-powered customer service tools preferred.
  • Current or recent Series 7 and/or 63 securities license preferred.
  • Willingness to work overtime preferred.

Benefits

  • Fully remote work arrangement based in Salt Lake City.
  • Hourly pay range of $21.00 to $23.00 USD per hour.
  • Overtime pay for hours worked beyond the standard work week.
  • Equity and other forms of compensation may be provided as part of the total compensation package.

Interested in this position?

Apply directly on the company website

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