Technology Operations Specialist

6 days, 16 hours ago
Full-time
Junior
Customer and Technical Support
Breeze Airways

Breeze Airways

Breeze Airways™ provides nonstop service between underserved routes across the U.S. at affordable fares. Nice, new and nonstop. That's the Breeze way. Nice people, flying nice people, to nice places. Airlines and Aviation

Airlines
251-1K
Founded 2018
$287M raised

Description

  • Respond to technical support incidents and requests in person, via ticketing system, email, chat, and phone in a friendly and timely manner.
  • Identify, troubleshoot, resolve, or escalate hardware, network, and software issues as needed.
  • Communicate known problems and fixes to team members and submit knowledge base solutions.
  • Assist other technology team members with problem research and support enterprise project work.
  • Add, delete, and modify user account information and permissions, documenting changes accordingly.
  • Set up and install equipment for team member use, including cables, operating systems, software, and peripheral devices.
  • Maintain records of system setups and installations in the asset management system.
  • Support Microsoft Teams, Logitech meeting room equipment and services, and mobile devices including iPhone and Android.
  • Monitor enterprise systems for performance, reliability, and capacity, and perform support, maintenance, upgrades, and changes.
  • Provide Microsoft 365 administration and maintain accounts and permissions in Microsoft Azure Active Directory.

Requirements

  • 1+ years of previous service desk and/or system administration experience.
  • Experience using Active Directory, with Azure AD preferred.
  • Working knowledge of Windows 10 and Microsoft 365, including relevant certifications.
  • Basic network administration and troubleshooting experience with DHCP and DNS.
  • Working knowledge of Apple macOS and iOS technical support.
  • Hardware knowledge.
  • Ability to work under pressure, prioritize projects, meet deadlines, and remain flexible.
  • Strong attention to detail, organization, and time management skills.
  • Rotating 24/7 on-call duty required, with willingness to work nights, weekends, and holidays.
  • Preferred: 4-year degree in Information Systems or a related technical degree/certificate, Network+ certification, and A+ certification.

Benefits

  • Health, vision, and dental insurance.
  • Health Savings Account with Breeze employee match.
  • 401(k) with Breeze employee match.
  • PTO.
  • Travel benefits on Breeze and other airlines.

Interested in this position?

Apply directly on the company website

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