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Data Services Generalist (Fully remote)

2 hours, 32 minutes ago
United States
Full-time
Junior
Customer Support
Data Science and Analytics
Agile JSON SFTP SQL XML
Apply Now
Branching Minds

Branching Minds

Branching Minds partners with school districts to streamline and improve their MTSS/RTI program through our MTSS platform, which saves teachers time & effort. We unite learning sciences and technology to empower teachers to quickly identify students' c...

Diversified Consumer Services
11-50
Founded 2013
$1M raised
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Description

  • Guide customers through data onboarding, including data integration and platform configuration.
  • Translate customer goals, data systems, and integration needs into Branching Minds platform requirements.
  • Connect customer systems such as rostering, assessments, and student tracking tools to the platform.
  • Create, execute, and adjust implementation plans based on each customer’s needs.
  • Maintain regular communication with customers about implementation progress, data ingestion, and configurations.
  • Monitor, troubleshoot, and escalate data issues during implementation while proactively identifying risks.
  • Document and track implementation processes, decisions, and customer data details.
  • Serve as a liaison between district partners and internal teams to advocate customer needs and improve processes.
  • Provide ongoing customer support through live chat, email, video calls, and phone for data-related needs.
  • Review, validate, and ingest incoming customer data files and provide feedback on errors or formatting issues.

Requirements

  • 2-3 years of experience providing customer-facing data support.
  • Ability to translate data and technology concepts for non-technical audiences.
  • Experience guiding complex, multi-step processes that involve connecting and mapping multiple systems or data sources.
  • Strong organization and attention to detail for multi-step problems, processes, and tasks.
  • Knowledge of EdTech data, including rostering, demographics, assessment, and SIS data.
  • Ability to prioritize multiple needs and manage time effectively.
  • Strong oral, written, and interpersonal communication skills with a high level of customer service.
  • Proficiency with Microsoft Excel; experience with data validation, transformation, and troubleshooting in Excel or Google Sheets is preferred.
  • Familiarity with SQL and database querying for data validation and troubleshooting is preferred.
  • Experience with data integration tools, APIs, SFTP file transfers, or file formats such as CSV/flat files, XML, and JSON is preferred.

Benefits

  • Fully remote work.
  • Base annual compensation based on experience, level of expertise, and geographic location.
  • Opportunity to work on a mission-driven, cross-disciplinary team solving meaningful problems for educators and students.
  • Commitment to a diverse, inclusive, and equitable workplace.
  • Reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process.
  • Participation in the E-Verify program.
  • Great Place To Work® Certified™ employer.

Interested in this position?

Apply directly on the company website

Apply Now

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