Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

1 hour, 22 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide back office support for gaming-related inquiries from Polish-speaking customers through multiple communication channels.
  • Collaborate with internal teams to diagnose and resolve customer issues efficiently.
  • Maintain detailed and accurate records of customer interactions and process improvements.
  • Contribute to service quality by suggesting and implementing operational improvements.
  • Stay informed about gaming products, industry developments, and relevant regulations.
  • Participate in ongoing training to develop professional skills within the gaming sector.

Requirements

  • Fluency in Polish, both written and spoken, is mandatory.
  • Knowledge of English is a plus.
  • Previous experience in customer support, back office, or administrative roles is preferred, ideally in the gaming industry.
  • Strong organizational skills and the ability to handle multiple tasks simultaneously.
  • Excellent communication skills with a customer-focused approach.
  • Ability to work effectively in a team and adapt to a fast-paced environment.
  • Familiarity with CRM systems and common office software.
  • Willingness to relocate to Sofia, Bulgaria and adapt to local culture.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.
  • Monthly accommodation bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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