RemoteLeaf Logo
Log in Sign up

Senior Customer Advocate (Sales Support)

18 hours, 42 minutes ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
HubSpot
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 15

Description

  • Serve as the first point of contact for prospective and existing customers across phone, live chat, email, and social channels.
  • Convert customer inquiries into new bookings and support sales growth through prompt, accurate responses.
  • Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism.
  • Coordinate with local hosts and internal teams to manage existing bookings and deliver a positive customer experience.
  • Ensure customer inquiries are handled within SLAs and that no customer waits more than 24 hours for a response.
  • Resolve booking barriers and platform-related issues by problem-solving and escalating issues when needed.
  • Document, prioritize, and track customer issues and follow up through resolution.
  • Share customer insights and feedback with the team to support ongoing service improvements.
  • Maintain up-to-date product and service knowledge to effectively support customer needs.
  • Deliver service excellence in each interaction to maximize customer satisfaction and feedback scores.

Requirements

  • 2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments.
  • Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with exposure to small group travel.
  • Experience supporting or handling small group travel, including understanding guest needs, logistics, and expectations.
  • Previous experience in a sales-related or conversion-focused support role, ideally in a fast-paced or high-volume environment.
  • A track record of achieving sales KPIs, conversion metrics, or booking targets.
  • Excellent written and verbal communication skills with the ability to adapt tone and style to different customers.
  • Exceptional multitasking ability and strong attention to detail.
  • Basic knowledge of cloud-based applications such as Google Workspace and MS Office.
  • Strong problem-solving skills and the ability to provide solutions within established processes.
  • Experience working remotely and using tools such as chat platforms, call systems, or CRMs; HubSpot or Intercom is a plus.

Benefits

  • 16 days of annual leave plus 9 public holidays.
  • Quarterly performance-based sales bonus.
  • A free trip from the company catalog within the first year.
  • A £500 annual travel voucher to use on company trips.
  • 30% employee discount on trips.
  • 15% friends and family discount on trips.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HappyCo

Virtual Maintenance Technician

HappyCo 51-250 Professional Services

HappyCo is hiring a remote Virtual Maintenance Technician to support residents and on-site teams by troubleshooting and triaging maintenance issues through text-based messaging.

United States Full-time Senior Customer Support
$0k-$0k
4 hours, 27 minutes ago
Wing Assistant

Customer Service Representative (Financial Services)

Wing Assistant 51-250 Professional Services

A remote Customer Service Representative role at a financial services and tax preparation company in Manila focused on client onboarding, follow-up coordination, and administrative support.

Philippines Full-time Senior Customer Support
$0k-$0k
CRM
4 hours, 27 minutes ago
Jet Support Services,

Aircraft Maintenance Analyst (AMA)

Jet Support Services, 251-1K Aerospace & Defense

Aircraft Maintenance Analyst at JSSI’s Traxxall team in Farnborough, UK/France, providing maintenance tracking support and advisory service to business aviation customers to improve safety, reliability, and operational efficiency.

United Kingdom France Full-time Senior Customer Support Operations Analyst
$62k-$81k
Salesforce
4 hours, 27 minutes ago
HighLevel

Community Specialist I

HighLevel 251-1K Internet Software & Services

HighLevel is hiring a remote Community Specialist I in Mexico to manage and grow its customer community across social channels while triaging feedback, resolving issues, and supporting transparent communication during product and service disruptions.

Mexico Full-time Junior Customer Support Social Media Manager
ClickUp Instagram API JIRA SEO
4 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers