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Technical Content Program Manager

3 hours, 53 minutes ago
United States
Full-time
Junior
Program Manager
Project and Program Management
Apply Now
Blueprint Technologies

Blueprint Technologies

Blueprint Technologies specializes in delivering tailored business management and IT solutions that optimize cloud spending, enhance productivity, and drive innovation across various industries, including manufacturing, retail, finance, and healthcare.

Internet Software & Services
251-1K
Founded 2013
View All Jobs 11

Description

  • Develop clear, concise, and actionable customer communications for new product features, updates, and service changes.
  • Manage change communications through an enterprise product-notification platform.
  • Partner with engineering and marketing program managers to gather requirements, clarify technical information, and confirm communication timelines.
  • Translate complex technical concepts and product changes into accessible, customer-friendly content.
  • Create new communications and update existing content as product details, release schedules, or customer impacts evolve.
  • Tailor communications to relevant customer audiences based on the nature and impact of each change.
  • Ensure communications are timely, targeted, accurate, actionable, and aligned with content standards.
  • Manage multiple small content projects concurrently across different stakeholders, priorities, and deadlines.
  • Coordinate reviews, incorporate stakeholder feedback, and drive content through approval and publication.
  • Identify opportunities to improve the clarity, consistency, and effectiveness of change communications.

Requirements

  • 2–4 years of experience in content creation, technical writing, content writing, change communications, or a related field.
  • Demonstrated ability to create clear, concise, and audience-appropriate written content.
  • Strong editing and proofreading skills with exceptional attention to detail.
  • Experience translating technical or complex information into accessible, actionable guidance.
  • Ability to manage multiple small projects, communications, or deliverables simultaneously.
  • Strong relationship-management skills and ability to work effectively with cross-functional partners.
  • Ability to gather information, clarify requirements, and drive tasks to completion through stakeholder collaboration.
  • Strong written and verbal communication skills.
  • Ability to communicate professionally through email, virtual meetings, collaboration platforms, and voice calls.
  • Strong organizational, prioritization, and time-management skills.
  • Ability to work independently in a remote environment while maintaining consistent communication with the broader team.
  • Ability to incorporate feedback accurately and meet changing deadlines in a fast-moving environment.
  • Experience writing customer-facing communications for enterprise software, cloud services, productivity products, or other technical platforms (preferred).
  • Experience supporting product launches, feature releases, service updates, or organizational change initiatives (preferred).
  • Experience partnering directly with engineering, product management, program management, or marketing teams (preferred).
  • Familiarity with content-management systems, product-notification platforms, or structured publishing workflows (preferred).
  • Experience managing content through drafting, stakeholder review, approval, publication, and ongoing revision (preferred).
  • Ability to identify the customer impact of technical changes and convert that information into practical next steps (preferred).
  • Experience writing for large, global, or enterprise customer audiences (preferred).
  • Familiarity with enterprise productivity and collaboration technologies (preferred).

Benefits

  • Competitive pay with a Washington State salary range of $33.65–$38/hour USD.
  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

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