Customer AI Analyst, EMEA

5 days, 4 hours ago
Full-time
Junior
Data Science and Analytics
Bluefish

Bluefish

Bluefish is an AI marketing platform tailored for enterprise brands, helping them manage their visibility in AI-generated search results. Founded by a team of seasoned professionals in advertising technology, Bluefish aims to assist brands in understanding and influencing their representation across major AI systems. The company has successfully raised $23.5 million in funding to support its mission. The platform offers several key capabilities, including AI monitoring and visibility, performance optimization, and measurement and analytics. It analyzes AI responses from systems like ChatGPT and Google AI, providing insights into brand representation and sentiment. Marketers can optimize their content strategies and track the effectiveness of their campaigns against custom KPIs. Additionally, Bluefish integrates AI commerce solutions to connect marketing efforts with sales outcomes. With a client base that includes many Fortune 500 companies, Bluefish is positioned to support brands across various industries, including financial services, consumer goods, and travel. The company focuses on generative engine optimization, allowing businesses to adapt to the evolving landscape of AI-driven consumer discovery.

information technology & services
51-200
Founded 2024
$20M raised

Description

  • Configure and optimize customer accounts to create a strong foundation for AI performance.
  • Design, test, and refine prompts for large language models to improve output quality and alignment with customer goals.
  • Serve as the primary advisor for customers and deliver ongoing performance reviews and monthly deliverables.
  • Translate complex data into clear insights, recommendations, dashboards, presentations, and written narratives for different stakeholders.
  • Partner with product and account teams to share customer insights and improve roadmap planning and service delivery.
  • Create enablement materials such as best practices, case studies, and onboarding resources.
  • Monitor trends in AI, marketing analytics, and AEO/GEO to keep customers informed.
  • Interpret customer data to support account setup and ongoing optimization.

Requirements

  • 2+ years of experience in a customer-facing, data-focused role such as technical account management, consulting, or analyst work, or demonstrable analytical experience within a SaaS company.
  • Experience in data analysis and optimization, ideally in a SaaS or AI-focused environment.
  • Experience with analytics tools such as Excel, SQL, or BI dashboards.
  • Strong ability to translate complex data into meaningful strategies and recommendations.
  • Excellent communication and presentation skills with the ability to work with technical and executive stakeholders.
  • Strong organizational skills and the ability to manage multiple clients and deadlines.
  • Bachelor’s degree in a technical, business, or finance-related field preferred, and may substitute for customer-facing experience.
  • Familiarity with prompt engineering and large language model behavior is a major plus.
  • Native French-language skills preferred and native English-language skills required.
  • Background in SEO, digital marketing, marketing operations, or conversion optimization is preferred.

Benefits

  • Opportunity to join a fast-moving startup at the ground floor and have immediate ownership and impact.
  • Work on challenging problems at the center of AI and the evolving mar-tech industry.
  • Join an experienced, high-performing team with significant career growth upside.
  • Globally distributed team with business operations based in New York City and engineering based in Berlin.
  • Backed by a $20M Series A funding round led by NEA, with participation from Salesforce Ventures, Crane Venture Partners, Swift Ventures, and Bloomberg Beta.

Interested in this position?

Apply directly on the company website

Apply Now

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