Customer AI Analyst, EMEA

1 month, 3 weeks ago
Full-time
Junior
Data Science and Analytics
Bluefish

Bluefish

Bluefish is an AI marketing platform tailored for enterprise brands, helping them manage their visibility in AI-generated search results. Founded by a team of seasoned professionals in advertising technology, Bluefish aims to assist brands in understanding and influencing their representation across major AI systems. The company has successfully raised $23.5 million in funding to support its mission. The platform offers several key capabilities, including AI monitoring and visibility, performance optimization, and measurement and analytics. It analyzes AI responses from systems like ChatGPT and Google AI, providing insights into brand representation and sentiment. Marketers can optimize their content strategies and track the effectiveness of their campaigns against custom KPIs. Additionally, Bluefish integrates AI commerce solutions to connect marketing efforts with sales outcomes. With a client base that includes many Fortune 500 companies, Bluefish is positioned to support brands across various industries, including financial services, consumer goods, and travel. The company focuses on generative engine optimization, allowing businesses to adapt to the evolving landscape of AI-driven consumer discovery.

information technology & services
51-200
Founded 2024
$20M raised

Description

  • Configure and optimize customer accounts to establish a strong foundation for AI performance.
  • Design, test, and refine prompts for large language models to improve output quality and alignment with customer goals.
  • Serve as the primary service advisor for customers and provide regular performance reviews and monthly deliverables.
  • Translate complex data into clear recommendations through presentations, dashboards, reports, and written narratives.
  • Partner with product and account teams to share customer insights and improve roadmap planning and service delivery.
  • Create enablement materials such as best practices, case studies, and onboarding resources.
  • Monitor trends in AI, marketing analytics, and AEO/GEO to keep customers informed and support Bluefish's positioning.
  • Interpret key data to identify optimization opportunities and support ongoing account performance improvements.

Requirements

  • 2+ years of relevant experience in a customer-facing, data-focused role such as technical account management, consulting, or analyst work, or demonstrable analytical experience within a SaaS company.
  • Experience in data analysis and optimization, ideally in a SaaS or AI-focused environment.
  • Strong ability to translate complex data into meaningful strategies and recommendations.
  • Experience with analytics tools such as Excel, SQL, and BI dashboards.
  • Excellent communication and presentation skills with the ability to work with both technical and executive stakeholders.
  • Strong organizational skills with the ability to manage multiple clients, accounts, and deadlines.
  • Bachelor’s degree in a technical, business, or finance-related field preferred, and may substitute for customer-facing experience.
  • Familiarity with prompt engineering and large language model behavior is a major plus.
  • Native French-language skills preferred and native English-language skills required.
  • Background in SEO, digital marketing, marketing operations, or conversion optimization is preferred.

Interested in this position?

Apply directly on the company website

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