Strategic Account Manager

4 months, 1 week ago
Full-time
Senior
Project and Program Management
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Manage a portfolio of approximately 50 mid-market sellers.
  • Retain and grow accounts through use-case expansion, cross-sell opportunities, and customized onboarding experiences.
  • Identify customer needs and translate them into technical Square solutions.
  • Project manage the execution of technical solutions with cross-functional teams.
  • Negotiate contracts to support expansion and retention of seller accounts.
  • Serve as the voice of upmarket sellers with product teams.
  • Provide white-glove client service and resolve seller issues.
  • Inform operations and program design for the segment at scale.
  • Work collaboratively with internal partners across product, engineering, finance, implementation, marketing, legal, and sales.

Requirements

  • 5+ years of account management or sales experience.
  • Experience managing high-value technical accounts.
  • Consistent over-performance on key metrics.
  • Experience in the retail industry.
  • Ability to conduct requirements gathering within a technical solutioning framework.
  • Proven experience managing projects internally with engineering, product, and finance teams.
  • Experience negotiating contracts and/or pricing with external senior stakeholders.
  • Excellent written and verbal communication skills.
  • Strong discovery skills with customers.
  • Creative, strategic problem-solving ability in ambiguous situations.
  • Growth mindset, positive outlook, empathy, and a collaborative approach.
  • Experience working with and presenting to C-level executives, IT, finance, and operations leaders.
  • Background in account management, business development, consulting, partnerships, sales, or sales engineering is preferred.

Benefits

  • Target variable compensation included in the listed salary ranges.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview experience with reasonable accommodations available.
  • Equal opportunity hiring practices and fair chance consideration for qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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