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Strategic Account Manager, Mid Market

1 month, 3 weeks ago
Australia
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 52

Description

  • Build and maintain lasting partnerships with high-value sellers across mid-market and large-market organizations.
  • Own a managed book of business, including account prioritization, contracting, technology strategy, and ongoing account management.
  • Anticipate and solve complex seller challenges by designing scalable solutions in ambiguous situations.
  • Lead day-to-day engagement with sellers while identifying and driving longer-term growth opportunities.
  • Act as the voice of the seller by synthesizing portfolio insights and sharing product feedback with internal teams.
  • Partner with sales colleagues to onboard and grow newly acquired high-value sellers.
  • Collaborate with product, engineering, finance, legal, implementation, marketing, and sales teams to support strategic accounts.
  • Contribute to the evolution of strategic account management practices, including account segmentation, prioritization, and portfolio strategy.
  • Support peers by sharing best practices and improving team-wide approaches to seller engagement and opportunity management.
  • Influence product roadmap decisions by curating analysis of product performance from managed accounts.

Requirements

  • 5+ years of experience in account management, business development, partnerships, sales, or sales engineering focused on technical products.
  • Industry experience in hospitality and/or food and beverage is strongly preferred.
  • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance.
  • Experience collaborating internally on complex deals or partnerships.
  • Experience gathering customer requirements and building business cases for feature development with product teams.
  • Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams.
  • Demonstrated ability to quantify impact, build compelling business cases, and influence prioritization decisions internally.
  • Confidence engaging and influencing senior decision-makers, both internally and externally.
  • Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context.
  • Experience supporting or shaping go-to-market efforts for new or evolving products.

Benefits

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive hiring and reasonable accommodations for disabled applicants.
  • Work across a globally distributed team with multiple time zones.

Interested in this position?

Apply directly on the company website

Apply Now

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