Senior Application Support Engineer (L2)

1 month ago
Senior
Quality Assurance and Testing
BlackStone eIT

BlackStone eIT

Blackstone eIT is a global company that provides innovative AI solutions to automate and digitally transform human and information-intensive processes. Their offerings include machine learning, natural language processing, and computer vision to enable...

Internet Software & Services
51-250
Founded 2014

Description

  • Provide second-level application support for business-critical applications and assigned projects.
  • Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs.
  • Perform root cause analysis and support problem management activities.
  • Analyze logs, system behavior, and application data to identify and resolve issues.
  • Execute SQL queries to investigate data-related incidents and validate application behavior.
  • Work with development teams, business teams, and other stakeholders to drive timely issue resolution.
  • Manage and update incidents, service requests, and problem records in the ticketing system.
  • Support testing activities, validate fixes, and perform functional verification before production release.
  • Participate in major incident investigations and provide technical input when required.
  • Maintain technical documentation, evidence, and status updates for assigned activities.

Requirements

  • 4–7 years of experience in Application Support within a Software House or enterprise environment.
  • Strong understanding of second-level application support processes.
  • Hands-on experience with SQL and the ability to write and execute queries for troubleshooting.
  • Experience analyzing application logs and performing technical investigations.
  • Familiarity with incident management and ticketing systems.
  • Good understanding of SDLC and software support processes.
  • Experience in testing activities and validating application fixes.
  • Strong analytical and problem-solving skills.
  • Good communication skills and the ability to work effectively with cross-functional teams.
  • Ability to manage priorities and work under pressure in a production support environment.

Interested in this position?

Apply directly on the company website

Apply Now

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