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Senior Program Manager, Distribution Partnerships

6 days, 4 hours ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Bizee

Bizee

Bizee is a one-stop platform for LLC filing, business formation, and business planning. From forming LLCs to C Corporations, S Corporations, and Nonprofits, Bizee offers affordable solutions to help entrepreneurs start and grow their businesses. Additi...

Professional Services
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Description

  • Serve as the internal subject matter expert for business formation, entity management, registered agent, compliance filings, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
  • Translate partner and professional operator needs into scalable workflows, operating rules, and product requirements.
  • Design, document, and operationalize end-to-end workflows from partner intake through fulfillment, billing, reporting, support, and escalation.
  • Define roles, responsibilities, handoffs, exception paths, SLAs, compliance requirements, and internal ownership for each workflow.
  • Lead workflow modernization by embedding automation, AI, and workflow technology into operating processes.
  • Support the buildout of scalable fulfillment infrastructure across formation, compliance, registered agent, virtual address, virtual mail, and partner workflows.
  • Partner cross-functionally to prepare new workflows for launch and ensure operational readiness.
  • Create and maintain process documentation, SOPs, workflow maps, support guides, escalation rules, and operating playbooks.
  • Identify recurring operational friction and convert it into process improvements, tooling requests, automation opportunities, or reporting needs.
  • Work with Product and Engineering to improve internal tools, partner portal workflows, reporting, document access, billing workflows, and operational visibility.

Requirements

  • 7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role.
  • Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
  • Experience leading operational transformation in a high-scale service delivery environment.
  • Experience using automation, AI, or workflow technology to reduce friction and improve operational consistency.
  • Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.
  • Experience supporting B2B, professional, partner, distribution, or platform channels.
  • Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements.
  • Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.
  • High ownership, strong follow-through, and comfort building process from scratch.
  • Periodic travel to Bizee office locations, partner sites, and fulfillment centers is required for onboarding, launches, process validation, and in-person training.
  • Experience with CRM systems, ticketing systems, partner portals, internal tools, reporting dashboards, workflow automation tools, or operational analytics.
  • Experience supporting new product launches, partner launches, workflow migrations, or operational transformation.
  • Familiarity with legal services, tax/compliance operations, virtual office operations, document operations, billing operations, or customer support operations.
  • Experience working with Product and Engineering teams to improve internal tooling, partner workflows, reporting, status visibility, document access, billing workflows, or operational controls.

Benefits

  • Health Care Plan, including medical, dental, and vision coverage.
  • Life insurance coverage, including basic, voluntary, and AD&D options.
  • Virtual wellness resources.
  • Work-from-home flexibility.
  • Equal opportunity employer status with hiring based on merit, competence, and qualifications.
  • Participation in E-Verify for work authorization verification.
  • Compensation is based on experience, skills, education, location, and other job-related factors.

Interested in this position?

Apply directly on the company website

Apply Now

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