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Senior Customer Success Specialist - Software Implementation & Onboarding

3 days, 14 hours ago
Canada
Full-time
Senior
Customer Success
Project and Program Management
Apply Now
BIS Safety Software

BIS Safety Software

BIS Safety Software provides innovative Health & Safety Software solutions that streamline compliance, risk assessment, incident reporting, and training in one platform. Their all-in-one software is designed to keep teams safer by administering trainin...

Internet Software & Services
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Description

  • Lead onboarding and implementation projects for new clients from kickoff through adoption.
  • Deliver virtual and in-person training sessions tailored to client workflows and needs.
  • Build and maintain trusted relationships with client administrators, project teams, and stakeholders.
  • Configure client environments, including training matrices, user setup, and implementation requirements.
  • Support data migration of historical training records and other client data into the BIS platform.
  • Coordinate onboarding timelines, milestones, training schedules, and follow-up meetings.
  • Provide prompt support by phone and email throughout the onboarding experience.
  • Partner with internal teams to resolve implementation challenges and improve the client experience.
  • Identify and help drive continuous improvements in onboarding processes, documentation, and educational resources.
  • Support long-term client adoption and success with the platform.

Requirements

  • 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
  • Experience working with SaaS platforms or other technology products.
  • Demonstrated experience managing multiple client implementations or projects simultaneously.
  • Experience onboarding mid-market and/or enterprise clients.
  • Strong technical aptitude and confidence learning new software platforms.
  • Excellent communication skills with the ability to explain technical concepts clearly.
  • Highly organized with the ability to balance competing deadlines and multiple priorities.
  • Ability to take initiative, solve problems proactively, and stay calm under pressure.
  • Flexible schedule with the ability to occasionally adjust working hours for clients in different time zones.
  • Preferred: experience with change management or data migration projects.
  • Preferred: strong Microsoft Excel skills.
  • Preferred: French and/or Spanish language skills.
  • Preferred: experience with LMS, HRIS, EHS, or compliance software.

Benefits

  • Employee Stock Ownership Plan (ESOP).
  • Full medical, dental, and vision coverage.
  • Life insurance and disability insurance.
  • Health spending account.
  • Flexible working hours.
  • On-the-job training and growth opportunities.
  • Free on-site parking.

Interested in this position?

Apply directly on the company website

Apply Now

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