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Engagement Manager, APAC

2 months, 1 week ago
Australia
Full-time
Senior
Customer Success Manager
Project and Program Management
Cybersecurity Machine Learning Statistics
Apply Now
BioCatch

BioCatch

BioCatch provides behavioral biometrics solutions for fraud prevention and digital trust, offering authentication and threat detection for online and mobile applications.

IT Services
251-1K
Founded 2011
$214M raised
View All Jobs 7

Description

  • Manage risks to the effectiveness of the BioCatch solution for strategic customers.
  • Serve as the primary point of contact for consulting, incident reporting, and escalation for key customers.
  • Coordinate projects and provide strategic oversight to ensure delivery stays on schedule and within scope.
  • Develop and maintain project plans, work breakdown structures, timelines, resource needs, and task ownership.
  • Track milestones and deliverables while identifying and escalating risks to timelines.
  • Communicate customer expectations to internal delivery and threat analysis teams during active projects.
  • Lead remediation efforts for customer issues and keep stakeholders informed of progress.
  • Schedule and facilitate regular customer meetings to share product updates, gather feedback, and encourage early adoption of new features.
  • Advocate for customer needs with internal teams across Solutions, R&D, Product, and Engineering.
  • Lead quarterly business reviews, provide customer status updates, and support statement of work preparation and effort estimation.
  • Partner with account managers to identify and pursue new sales opportunities and present the BioCatch solution externally.

Requirements

  • 5+ years of post-sales consulting experience in anti-money laundering, fraud, or financial crime.
  • Bachelor’s degree in a STEM or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems; candidates with other degrees may also be considered.
  • Strong verbal and written communication skills.
  • Experience working with highly technical internal and external teams and translating complex requirements for non-technical decision makers.
  • Expert consultative skills with the ability to collaborate, explore options, and use active listening to understand client needs.
  • Advanced organizational, project management, and time management skills with the ability to manage multiple requests concurrently.
  • Ability to work effectively within a structured approach, meet strict timelines, and deliver results under pressure.
  • Strong teamwork skills, including soliciting input and feedback, and the ability to manage conflict.
  • Positive attitude, entrepreneurial spirit, resourcefulness, and the ability to operate with minimal oversight.
  • Experience using data quality concepts and tools to resolve client issues is highly valued.

Interested in this position?

Apply directly on the company website

Apply Now

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