Operations Associate (Binance Pay & Card)

11 hours, 7 minutes ago
Full-time
Mid Level
Operations
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Own end-to-end operational processes for Binance Pay & Card, including finance and merchant operations across multiple markets.
  • Manage the full card chargeback lifecycle: intake, investigation, representment, resolution, and stakeholder coordination.
  • Perform daily/weekly/monthly reconciliations, resolve discrepancies, maintain reconciliation logs, and escalate aged exceptions per SLA.
  • Monitor card program KPI rates, track chargeback trends and root causes, and implement improvements to maintain acceptable ratios.
  • Support card growth initiatives and marketing efforts and investigate and resolve operational issues with internal and external stakeholders.
  • Manage onboarding workflows for new Pay and Card merchants, maintain onboarding trackers, ensure data hygiene and compliance, and serve as primary contact for assigned merchant accounts.
  • Prepare merchant performance reports and QBR materials to support targets and account growth.
  • Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health, and conduct data analysis to support growth.
  • Contribute to SOP creation, process documentation, playbooks, and participate in UAT and operational readiness testing for new product launches.

Requirements

  • Minimum 3 years of experience in payments, fintech, or banking operations roles.
  • Hands-on experience with card products (credit, debit, or prepaid) strongly preferred.
  • Familiarity with chargeback/dispute resolution processes; knowledge of Visa/Mastercard rules is a plus.
  • Strong analytical skills with proficiency in Excel/Google Sheets; SQL or BI tool experience is a plus.
  • Self-organised with high attention to detail and ability to manage multiple workstreams independently.
  • Excellent written and verbal communication skills in English.
  • High accountability and comfort owning outcomes rather than just tasks.
  • Preferred: experience in crypto, Web3, or digital asset environments.
  • Preferred: exposure to merchant operations or B2B account management in a payments context.
  • Preferred: understanding of FX settlement mechanics, clearing cycles, card network economics, or experience with Tableau/Looker/Metabase or equivalent BI tools.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement (may vary depending on team/business needs).
  • Opportunities for career growth and continuous learning in a fast-paced environment.
  • Collaborate with world-class talent within a global, flat-structured organization and enjoy autonomy on projects.

Interested in this position?

Apply directly on the company website

Apply Now

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