Institutional Fiat Client Operations

2 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Act as the primary operational point of contact for assigned institutional and corporate fiat clients.
  • Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels.
  • Support clients through onboarding activation, payment operations, and ongoing account operational management.
  • Identify opportunities to improve client experience and drive fiat product adoption.
  • Handle operational escalations and client requests while managing expectations professionally.
  • Coordinate payment, settlement, onboarding, and RFI-related escalations across internal teams and banking partners.
  • Work closely with VIP, Business Development, Product, Clearing, Compliance, and Banking Partnership teams on client support and strategic initiatives.
  • Maintain strong ownership, responsiveness, and communication throughout issue resolution and client servicing.
  • Support the adoption and operational rollout of strategic fiat solutions and banking channels.
  • Translate recurring client pain points into process and operational improvement opportunities.

Requirements

  • 3+ years of experience in institutional operations, customer success, fintech operations, banking operations, or account servicing.
  • Strong understanding of fiat payment operations, institutional client servicing, or banking workflows.
  • Experience supporting high-value clients or institutional relationships in fast-paced environments.
  • Strong communication and stakeholder management skills.
  • Comfort handling operational escalations and coordinating across multiple teams.
  • Strong ownership mindset with the ability to manage issues end-to-end.
  • Ability to operate independently under pressure while maintaining strong client experience standards.
  • Experience in crypto, fintech, payments, or institutional banking is preferred.
  • Understanding of institutional trading, OTC, or fiat on/off ramp operations is a plus.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement.
  • Opportunities for career growth.
  • Continuous learning in a results-driven workplace.
  • Autonomy in an innovative, fast-paced environment.
  • Work with world-class talent in a global organization.

Interested in this position?

Apply directly on the company website

Apply Now

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