Operations Specialist

1 day, 7 hours ago
Full-time
Mid Level
Operations
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5001+
Founded 2017
$10M raised

Description

  • Coordinate between Operations and internal functions to incorporate operational and regulatory considerations into initiatives and launches.
  • Provide operational support for newly launched products and payment integrations.
  • Own recurring operational reports, dashboards, performance metrics, and management summaries.
  • Oversee customer issues and complaints, ensure timely resolution, and identify recurring themes for improvement.
  • Identify user-journey improvements and coordinate enhancements that support growth and satisfaction.
  • Prepare accurate, timely regulatory and external reports.
  • Review registered-user data to identify gaps and support users through the onboarding funnel.
  • Support end-to-end product listing activities and serve as a product point of reference.
  • Apply automation tools to reduce manual work and improve operational efficiency.

Requirements

  • 3–5 years of operations experience, ideally in fintech, crypto, or regulated financial services.
  • Experience coordinating cross-functionally with Operations, Compliance, Legal, Marketing, and Product teams.
  • Experience owning reporting packs, dashboards, KPIs, month-over-month analysis, and management-ready summaries.
  • Experience supporting regulatory or external reporting, including data reconciliation and audit-trail discipline.
  • Experience managing end-to-end complaints handling and using root-cause analysis to improve processes.
  • Ability to act as a product expert and support an end-to-end product listing process.
  • Ability to use AI tools to automate repetitive tasks.
  • Strong attention to detail, analytical ability, process orientation, and comfort in a fast-paced scaling environment.
  • Experience working within a regulated entity and with compliance-driven processes (preferred).
  • Experience supporting post-launch product and payment integrations or improving UX across onboarding, payments, and product navigation (preferred).

Benefits

  • Competitive salary and company benefits.
  • Remote-first, work-from-home arrangement, depending on role and team needs.
  • Career growth and continuous learning opportunities.
  • Autonomy to work on challenging projects in a fast-paced environment.

Interested in this position?

Apply directly on the company website

Apply Now

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