Maintenance Coordinator

1 day, 9 hours ago
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Receive, triage, and manage maintenance requests and work orders through completion.
  • Serve as the primary contact for tenants, property managers, and vendors throughout the maintenance process.
  • Communicate work order details, timelines, expectations, and resolution steps to tenants.
  • Maintain accurate real-time maintenance records, updates, and documentation in AppFolio.
  • Schedule tenant access and dispatch contractors for property visits and repairs.
  • Negotiate vendor pricing, validate scopes of work, and hold vendors accountable for quality deliverables.
  • Source, vet, and onboard new contractors and service providers.
  • Review completion reports and audit vendor invoices against approved quotes before payment approval.
  • Independently prioritize high-volume requests, resolve conflicts, and identify cost-saving opportunities.

Requirements

  • Demonstrable hands-on experience using AppFolio for property management and maintenance operations.
  • Previous experience in property management coordination; this is not an entry-level role.
  • Strong knowledge of residential maintenance issues, trade terminology, and standard repair timelines.
  • Excellent written and verbal English communication skills for sensitive tenant and vendor conversations.
  • Proven ability to negotiate vendor pricing, review job scopes, and manage vendor accountability.
  • Strong troubleshooting skills to assess maintenance issues before dispatching vendors.
  • Exceptional organization, attention to detail, multitasking, and ability to manage high-volume requests.
  • Ability to work independently, take ownership, and prioritize competing demands in a fast-paced remote environment.
  • Ability to receive payments through Wise in a supported location (SA, UK, US, or PH).

Benefits

  • 100% remote work environment.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No activity tracker.

Interested in this position?

Apply directly on the company website

Apply Now

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