Customer Service Representative (French & English)

7 hours, 21 minutes ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5001+
Founded 2017
$10M raised

Description

  • Handle high-volume customer inquiries through live chat, ticketing systems, and other online tools.
  • Provide accurate, complete information on platform services and customer requests.
  • Follow established communication procedures, guidelines, and policies.
  • Document customer requests accurately and support other business units with customer liaison activities.
  • Manage complaints, offer appropriate solutions within defined timeframes, and follow up through resolution.
  • Engage proactively with customers to maintain high service standards and satisfaction.
  • Gather and communicate customer feedback to support service improvements.
  • Assist with customer identification approval processes.

Requirements

  • At least 1 year of customer service experience, preferably in finance or e-commerce.
  • College degree or higher.
  • Fluency in French and advanced English.
  • Ability to work different shifts.
  • Strong communication, problem-solving, and cross-functional collaboration abilities.
  • Ability to work under pressure while maintaining accuracy and responsiveness.
  • High integrity, accountability, proactivity, and attention to detail.
  • Commitment to customer service and exceeding customer expectations.
  • Positive interest in the cryptocurrency industry.
  • Previous cross-functional support experience is advantageous.

Benefits

  • Competitive salary and company benefits.
  • Remote-first, work-from-home arrangement, depending on role and team needs.
  • Career growth and continuous learning opportunities.
  • Autonomy to work on challenging projects in a fast-paced environment.
  • Collaboration within a global, user-centric organization.

Interested in this position?

Apply directly on the company website

Apply Now

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