Senior Manager, Key Accounts

13 hours, 24 minutes ago
Full-time
Senior
Customer and Technical Support
Big Health

Big Health

Big Health provides safe and effective non-drug alternatives for mental health conditions like insomnia and anxiety. Their digital therapeutics, including Sleepio and Daylight app, offer personalized behavioral medicine programs designed by experts.

Health Care Providers & Services
201-500
Founded 2010
$54M raised

Description

  • Own and grow a portfolio of key provider accounts after go-live, with accountability for order growth and patient activation.
  • Build relationships with executive sponsors, provider leaders, practice managers, clinical champions, and billing teams.
  • Create account plans with order-growth targets, risks, expansion opportunities, and next steps.
  • Analyze prescriber-level ordering and activation data to identify adoption barriers and drive corrective actions.
  • Expand accounts into new sites, service lines, provider groups, and products; partner with Sales on contract amendments and pricing.
  • Resolve workflow, billing, reimbursement, staffing, and champion-engagement issues that impede ordering.
  • Train and retrain prescribers and practice staff with Clinical and Implementation partners.
  • Lead business reviews and provide executive-ready account updates using order, activation, and utilization data.
  • Coordinate escalations and account resolutions across Sales, Market Access, Clinical, Product, Legal, Finance, and Implementation.
  • Maintain Salesforce records, forecasts, account documentation, and reporting dashboards.

Requirements

  • 5-7+ years of healthcare field account management, key account management, or clinical sales experience.
  • 4+ years at a medical device, diagnostics, or digital health company where revenue depended on provider ordering.
  • Proven record of growing order or utilization volume across health systems and large practices or provider groups.
  • Experience winning over prescribers and practice managers and sustaining account growth after contract signature.
  • Hands-on knowledge of practice billing, including fee-for-service reimbursement, HCPCS/CPT codes, charge capture, and denials.
  • Ability to build action plans and ROI narratives from utilization data.
  • Experience with Salesforce; Looker or similar analytics tools are preferred.
  • Bachelor's degree required; MBA, MPH, or clinical background preferred; clinical license not required.
  • Willingness to travel 25-30% for onsite provider engagement, training, and account reviews.
  • Top-of-region ranking, President's Club recognition, team mentoring or leadership, playbook-building, and sleep medicine or behavioral health experience are preferred.

Benefits

  • Remote-first role based anywhere in the United States.
  • Base salary plus variable incentive tied to year-over-year order growth.
  • Equity compensation.
  • Opportunity to build the account-growth playbook and hire and lead a future team.
  • Direct reporting relationship and visibility with the Chief Revenue Officer.

Interested in this position?

Apply directly on the company website

Apply Now

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