Senior Telecom Systems Engineer

13 hours, 32 minutes ago
Full-time
Senior
DevOps and Infrastructure
BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1K-5K
Founded 2001

Description

  • Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, Microsoft Teams telephony, and NICE call recording systems.
  • Administer and optimize RingCentral IVR, call flows, queues, routing logic, and user profiles.
  • Manage NICE call recording administration, retention policies, user access, and troubleshooting.
  • Support the small footprint of physical desk phones integrated with RingCentral.
  • Support Microsoft Teams phone integration, including call routing, number assignment, and coexistence with RingCentral where applicable.
  • Ensure system reliability, call quality, and platform performance across communication channels.
  • Build, maintain, and optimize API integrations between telecom platforms and business systems.
  • Extract call data, recordings, metrics, and analytics for reporting and operational insights.
  • Respond to and resolve telecom incidents in Jira Service Management.
  • Collaborate with Sales, Customer Service, InfoSec, Infrastructure, Data/Analytics, and other business teams to design effective telecom solutions.

Requirements

  • 8+ years in telecom support or telecom engineering roles.
  • 3+ years in a senior-level technical telecom role.
  • Expert-level experience with RingCentral, including IVR design, call flow engineering, and platform administration.
  • Strong experience with Twilio, SMS Magic, and cloud-based communication tools.
  • Familiarity with Microsoft Teams Phone or hybrid telephony environments.
  • Hands-on experience administering NICE call recording platforms.
  • Experience building and maintaining API integrations for telecom data extraction and analytics.
  • Proficiency with Jira Service Management and Jira Project Management.
  • Excellent communication, planning, and technical project management skills.
  • Willingness to travel during the first 6 months and approximately 5% annually thereafter.
  • Valid U.S. work authorization is required; sponsorship is not available now or in the future.
  • Preferred: experience with CRM-integrated telecom workflows, high-volume call center environments, SBCs, Direct Routing, Operator Connect, or data visualization and analytics tools.

Benefits

  • Medical, Rx, dental, and vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month for Wellness Weekends.
  • Company 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly award ceremonies with additional bonuses for top achievers.
  • Ongoing volunteer opportunities through the BHG Cares program.

Interested in this position?

Apply directly on the company website

Apply Now

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