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Application Support Engineer Team Lead

4 hours, 45 minutes ago
United States
Full-time
Lead
Technical Support Engineer
Customer and Technical Support
Agile AWS Azure C# Confluence GCP GitHub Java JavaScript Kanban Linux PHP PowerShell Python Salesforce Salesforce Apex Scrum SonarQube SQL
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BHG Financial

BHG Financial

BHG Financial is a pioneering financial company that specializes in providing innovative solutions for business professionals, consumers, and financial institutions nationwide. With a focus on technology, analytics, and exceptional service, BHG offers ...

Diversified Financial Services
1001-5000
Founded 2001
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Description

  • Lead daily Application Support operations, providing technical guidance, mentorship, and workload management for team members.
  • Maintain and improve internal and third-party enterprise applications, integrations, and system data flows.
  • Monitor support queues, ticket volumes, and trends to identify issues and sustain team performance.
  • Troubleshoot complex application and system issues and serve as the escalation point for sensitive incidents.
  • Partner with Engineering, Product, and cross-functional teams to communicate incidents, workarounds, resolutions, and timelines.
  • Serve as a subject matter expert for Jira Software, Jira Service Management, Confluence, and other enterprise platforms.
  • Create and maintain technical documentation, standard operating procedures, system configurations, and support processes.
  • Drive incident escalation, change-control compliance, availability, capacity planning, and continuous process improvements.
  • Lead cross-functional projects, managing resources, timelines, deliverables, risks, and status updates.
  • Coordinate with third-party vendors and internal stakeholders on troubleshooting, upgrades, integrations, and tool improvements.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
  • 6+ years supporting or managing enterprise server and cloud platforms such as Salesforce, Aha!, Jira, Confluence, Azure DevOps, or GitHub.
  • 3+ years managing, developing, and leading Application Support professionals.
  • 1+ years interacting with Director-level or higher senior leadership.
  • 5+ years with modern development tools and technologies, including .NET/C#, Azure, PHP, full-stack architecture, AWS, or Google Cloud.
  • 5+ years working with SDLC methodologies including Waterfall, Scrum, and Kanban, plus Agile tools.
  • 4+ years of advanced SQL and/or SOQL experience, including complex joins and stored procedures.
  • 2+ years with programming or scripting languages such as Java, Python, PowerShell, JavaScript, JQL, AQL, or Apex.
  • 4+ years creating IT operations or support technical documentation and standard operating procedures.
  • Ability to work occasional early mornings, evenings, weekends, and an on-call rotation; valid U.S. work authorization without current or future sponsorship is required.
  • ITIL or change-management knowledge/certification, Linux knowledge, Salesforce administration/development experience, and familiarity with SonarQube, Posit/RStudio, DocuWare, or VMware are preferred.

Benefits

  • Medical, prescription, dental, and vision coverage for employees and eligible family members.
  • Competitive PTO and vacation policies.
  • One Friday off each month through Wellness Weekends.
  • 401(k) plan with employer contributions after one year.
  • Company-sponsored training and certification opportunities.
  • Quarterly recognition awards and additional bonuses for top achievers.
  • Volunteer opportunities through the BHG Cares program.

Interested in this position?

Apply directly on the company website

Apply Now

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