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Senior Manager, Psychiatric Operations

2 weeks, 4 days ago
United States
Full-time
Lead
Operations Manager
Product Management
Apply Now
BetterHelp

BetterHelp

BetterHelp provides accessible and affordable online therapy services by connecting individuals with a vast network of licensed and accredited therapists to address various mental health challenges.

Health Care Providers & Services
1K-5K
Founded 2013
View All Jobs 3

Description

  • Lead audits and reviews of provider activity and clinical documentation.
  • Oversee psychiatric quality assurance initiatives and investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
  • Provide clinically informed feedback to psychiatric providers and strengthen provider engagement and retention.
  • Partner with Legal, Compliance, Credentialing, and Patient Safety teams to ensure regulatory and professional standard adherence.
  • Monitor telehealth, prescribing, and psychiatric practice regulations and communicate changes across the organization.
  • Manage, coach, and develop Psychiatry Operations team members and set team priorities, workflows, and performance expectations.
  • Monitor KPIs, quality metrics, provider engagement data, and operational trends to drive improvements.
  • Develop scalable operational processes to support growth in psychiatric offerings.
  • Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows.
  • Collaborate with Product, Engineering, AI, and Clinical Operations on platform enhancements and new workflows.
  • Support provider-facing webinars, trainings, educational content, and external representation as needed.
  • Maintain a small caseload of psychiatric clients to stay connected to the provider experience.

Requirements

  • Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
  • Minimum 5 years of post-licensure clinical experience in psychiatric assessment, diagnosis, and medication management.
  • Demonstrated leadership, supervisory, or management experience.
  • Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
  • Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
  • Strong analytical and problem-solving skills with the ability to make data-informed decisions.
  • Excellent written, verbal, and presentation skills.
  • Ability to collaborate effectively with clinical, operational, legal, product, and executive stakeholders.
  • Comfort working in a fast-paced, high-growth technology environment.
  • Ability to manage competing priorities and drive projects to completion.
  • Passion for improving access to high-quality mental healthcare through innovation and technology.
  • Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, or TX.
  • Experience delivering psychiatric services via telehealth preferred.
  • Experience supporting or supervising other psychiatric providers preferred.
  • Experience in healthcare operations, quality assurance, utilization management, or clinical leadership preferred.
  • Experience working with large provider networks or digital health organizations preferred.
  • Familiarity with state and federal telehealth and prescribing regulations preferred.
  • Experience supporting AI-enabled healthcare initiatives or healthcare technology products preferred.
  • Previous experience with UpLift or similar virtual care platforms preferred.

Benefits

  • Remote work with up to three annual visits to the San Jose, CA office plus one company-wide offsite, with travel expenses covered.
  • Competitive compensation.
  • Base salary range of $140,000-$170,000.
  • Eligibility for a performance bonus.
  • Holistic perks program including free therapy and employee wellness support.
  • Excellent health, dental, and vision coverage.
  • 401(k) with employer matching contribution.
  • Hardware or software to support productivity and comfort.

Interested in this position?

Apply directly on the company website

Apply Now

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