Director, Product Operations

8 hours, 58 minutes ago
Full-time
Executive
Product Management
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Build, streamline, and govern the end-to-end product delivery lifecycle from discovery through launch.
  • Lead Product Launch and Readiness processes in partnership with Product Marketing, Client Success, Sales, and Support.
  • Oversee product knowledge management, technical communications, documentation, and release notes.
  • Establish feedback systems that incorporate customer and field insights into product prioritization.
  • Maintain roadmap visibility and alignment across Product Management, Engineering, Design, and leadership.
  • Own and optimize the Product technology stack, including Notion, Pendo, Jira, Confluence, and Gong.
  • Drive AI-enabled workflow automation and process optimization across Product Operations.
  • Define and track product health, feature adoption, and operational efficiency metrics.
  • Manage, mentor, and develop four Program Managers and the Product Knowledge team.
  • Set team KPIs, resource allocation models, and career development paths, and resolve complex operational roadblocks.

Requirements

  • 10+ years of experience in Product Operations, Technical Program Management, or Product Management within B2B SaaS or enterprise software.
  • 4+ years of direct people management experience leading and scaling program management, technical communications, or documentation teams.
  • Demonstrated success building or maturing Product Operations functions to enterprise scale.
  • Experience integrating AI technologies into operational workflows and automating repeatable tasks.
  • Experience managing product knowledge bases, technical writing, and release communication frameworks.
  • Proficiency with Notion, Pendo, Claude Cowork, Jira, Confluence, Gong, analytics, and AI tools.
  • Ability to translate quantitative data and qualitative feedback into actionable operational strategies.
  • Exceptional communication, collaboration, negotiation, and cross-functional influencing skills.
  • Ability to navigate ambiguity and scale processes in a dynamic, matrixed environment.
  • Successful candidates must consent in writing to a routine pre-employment background check.

Benefits

  • Global workplace with offices across North America, Europe, Asia, and Australia.
  • Inclusive culture committed to diversity, equal employment opportunity, and diverse perspectives.
  • Collaborative culture emphasizing transparency, integrity, innovation, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director of Operations, WatchTime Studios

Beast Industries’ WatchTime Studios is seeking a Director of Operations to build and manage shared operational systems for performance reporting, publishing, vendors, and production workflows across its digital media portfolio.

7 hours, 28 minutes ago

Substation Engineering Group Leader - Utility

Olsson 1K-5K Construction & Engineering

Olsson is seeking a Substation Engineering Group Leader to lead teams delivering utility substation projects while developing employees, strengthening client relationships, and expanding the company’s utility substation practice.

7 hours, 58 minutes ago

Substation Engineering Group Leader - Specialty Projects

Olsson 1K-5K Construction & Engineering

Olsson is seeking a Substation Engineering Group Leader to lead and grow a multidisciplinary team delivering specialty substation solutions for mission-critical, industrial, data center, and private-sector clients.

7 hours, 58 minutes ago

Regional Project Manager Lead

Brandtech+ 501-1000 Marketing services

Brandtech+ is seeking a Regional PM Lead – East to oversee project management teams, strengthen regional and global processes, and ensure the successful, profitable delivery of creative and production projects.

8 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers