Director, Product Operations

1 day, 10 hours ago
Full-time
Executive
Product Management
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
501-1000
Founded 2005

Description

  • Lead and scale the Product Operations function across the global Product & Engineering organization.
  • Manage, mentor, and develop a team of three Product Program Managers.
  • Partner with Product Marketing, Client Success, Sales, and Support to coordinate product launch readiness and go-to-market processes.
  • Oversee product knowledge management and technical communications, ensuring documentation and knowledge bases are accurate and accessible.
  • Equip front-line teams with product documentation, release notes, training, and knowledge before feature launches.
  • Establish closed-loop Voice of Customer and Voice of Field feedback systems to inform product prioritization.
  • Standardize and improve the end-to-end product delivery lifecycle from discovery through launch.
  • Maintain cross-functional roadmap visibility across Product, Engineering, Design, and leadership.
  • Own and optimize the Product technology stack, including Notion, Pendo, Jira, Confluence, and Gong.
  • Champion AI-driven workflow improvements, track product and operational metrics, and resolve complex operational roadblocks.

Requirements

  • 10+ years of experience in Product Operations, Technical Program Management, or Product Management in B2B SaaS or enterprise software.
  • 4+ years of direct people-management experience leading and developing program managers and technical communications or documentation functions.
  • Demonstrated success building or maturing a Product Operations function from early or mid-stage to enterprise scale.
  • Experience evaluating and integrating AI technologies to automate repeatable operational work and improve consistency.
  • Experience managing internal and external product knowledge bases, technical writing, and release communication frameworks.
  • Hands-on proficiency with Notion, Pendo, Claude Cowork, Jira, Confluence, Gong, and related product, analytics, and AI tools.
  • Ability to synthesize quantitative data and qualitative feedback into actionable operational strategies.
  • Strong communication, collaboration, and negotiation skills to influence Product, Engineering, Sales, and Client Success stakeholders.
  • Ability to navigate ambiguity, create clarity, and scale processes in a dynamic matrixed environment.

Benefits

  • Hybrid work arrangement.
  • Opportunity to lead and grow a Product Operations team in a global organization.
  • Inclusive workplace with equal employment opportunity commitments.
  • Global company presence across North America, Europe, Asia, and Australia.

Interested in this position?

Apply directly on the company website

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